Overview
Junior Customer Service Representative Jobs in Warwick at Critical Care Computers
Role Overview
We are seeking an enthusiastic, motivated, and detail-oriented Junior Customer Service Representative to join our growing team. In this entry-level role, you will be the first point of contact for our customers, helping them navigate our services, processing their orders, and ensuring they have an exceptional experience.
If you love solving puzzles, communicating with people, and are eager to kickstart your career in customer excellence, we want to hear from you!
Key Responsibilities
As a Junior Customer Service Representative, your daily responsibilities will include:
- Inbound Communication: Answer incoming phone calls and respond to customer emails in a timely, professional, and friendly manner.
- Order Management: Process, track, and update customer orders accurately through our website and internal e-commerce platform.
- Inquiry Triage: Act as the organizational "traffic controller" by identifying complex service inquiries and efficiently directing them to the appropriate technical or specialized team members.
- Problem Solving: Assist customers with basic troubleshooting, account questions, and general product inquiries.
- Data Integrity: Maintain accurate and detailed records of customer interactions, comments, and actions in our CRM system.
Requirements & Qualifications
We value attitude and a willingness to learn above all else, but the ideal candidate will meet the following criteria:
- Experience: 0–2 years of experience in a customer-facing role (retail, hospitality, or call center experience is a major plus, but not required).
- Communication: Excellent verbal and written communication skills with a strong command of tone and empathy.
- Tech-Savvy: Comfortable navigating websites, managing e-commerce order portals, and learning new software quickly. Experience with CRM tools (like Salesforce, Zendesk, or HubSpot) is a plus.
- Organization: Strong multitasking skills with the ability to manage an email inbox while answering phones.
- Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.Role Overview
We are seeking an enthusiastic, motivated, and detail-oriented Junior Customer Service Representative to join our growing team. In this entry-level role, you will be the first point of contact for our customers, helping them navigate our services, processing their orders, and ensuring they have an exceptional experience.
If you love solving puzzles, communicating with people, and are eager to kickstart your career in customer excellence, we want to hear from you!
Key Responsibilities
As a Junior Customer Service Representative, your daily responsibilities will include:
- Inbound Communication: Answer incoming phone calls and respond to customer emails in a timely, professional, and friendly manner.
- Order Management: Process, track, and update customer orders accurately through our website and internal e-commerce platform.
- Inquiry Triage: Act as the organizational "traffic controller" by identifying complex service inquiries and efficiently directing them to the appropriate technical or specialized team members.
- Problem Solving: Assist customers with basic troubleshooting, account questions, and general product inquiries.
- Data Integrity: Maintain accurate and detailed records of customer interactions, comments, and actions in our CRM system.
Requirements & Qualifications
We value attitude and a willingness to learn above all else, but the ideal candidate will meet the following criteria:
- Experience: 0–2 years of experience in a customer-facing role (retail, hospitality, or call center experience is a major plus, but not required).
- Communication: Excellent verbal and written communication skills with a strong command of tone and empathy.
- Tech-Savvy: Comfortable navigating websites, managing e-commerce order portals, and learning new software quickly.
- Organization: Strong multitasking skills with the ability to manage an email inbox while answering phones.
- Education: High School Diploma or equivalent required; Associate’s or Bachelor’s degree is a plus.
Pay: $16.50 – $18.00 per hour
Work Location: In person
Title: Junior Customer Service Representative
Company: Critical Care Computers
Location: Warwick
