Overview
Intake Administrative Assistant Jobs in Cincinnati at Best Point Education & Behavioral Health
Intake Administrative Assistant
About the Role
Best Point Education & Behavioral Health is seeking a detail‑oriented, customer‑focused Intake Administrative Assistant to support our front desk and intake operations. This role ensures a welcoming experience for clients, families, callers, and guests while performing a variety of administrative, technical, and quality‑assurance tasks. The ideal candidate thrives in a fast‑paced environment and brings a strong commitment to service excellence.
Key Responsibilities
Administrative Support
- Greet and check in clients for appointments; update client records and notify providers of arrivals.
- Assist in obtaining initial authorizations of care from managed care entities.
- Research requested mental health information as needed.
- Perform data entry and scan documents into the electronic medical record.
- Ensure consent forms and intake documentation packets are complete.
- Enter client outcomes data into the system.
- Manage daily receipt and distribution of interagency mail.
- Answer incoming calls and direct them appropriately.
Internal & External Collaboration
- Assist with insurance verification and support families in navigating diverse payor options.
- Collaborate with finance, intake, clinical teams, and leadership as needed.
- Maintain strict confidentiality due to sensitive client information.
Quality Assurance
- Conduct audits within the electronic client record.
- Ensure outreach efforts have been appropriately made to engage clients in services.
- Perform additional duties as assigned.
Qualifications
Education & Experience
- High school diploma or equivalent required, associate’s degree preferred
- At least one year of relevant administrative experience and/or training.
- Strong ability to communicate effectively in person and by phone.
- Proven ability to multitask with attention to detail in a fast‑paced environment.
- Knowledge of general office procedures.
Technical Skills
- Proficiency with Microsoft Windows and standard Microsoft Office applications required.
Full benefits package includes:
- Health, dental, and vision insurance
- FSA or HSA with a match
- Retirement plan (403b) with a match
- Tuition assistance
- Public Loan Forgiveness eligibility
- Paid time off and holidays
Work Environment:
Exposed to a combination of office, school and mental health treatment environments. Exposed to children with behavior problems. May be exposed to shouting and children who are upset. Physical demands: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: Sit, stand, walk, bend and lift objects up to 20 pounds.
Our Culture:
Best Point Education & Behavioral Health is Greater Cincinnati’s most prolific non-profit specializing in education, behavioral and therapeutic health services and autism services for vulnerable, at-risk youth, their families, and caregivers. Best Point Education & Behavioral Health is proud to embrace our ideals of an equal opportunity workplace by actions as well as our words. We lead our community with respect and tolerance, internally and externally, and we expect our employees to embrace this ideal and express it in their day-to-day interactions. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against, based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.
Title: Intake Administrative Assistant
Company: Best Point Education & Behavioral Health
Location: Cincinnati
