Overview
Insurance Verification & Medical Records Specialist Jobs in West Palm Beach, FL at Innovent Global
Insurance Verification Specialist
West Palm Beach, FL | In-Office | Full-Time
A rapidly growing medical supply company—recognized as one of the fastest-growing in Florida—is expanding its footprint with a brand-new 4,000 sq. ft. office near downtown West Palm Beach. As part of this exciting growth, we are seeking an experienced Insurance Verification Specialist & Medical Records Reviewer to join our dynamic healthcare team.
This organization is known for its excellent training program, strong company culture, and supportive, team-oriented environment. Employees enjoy a fun, rewarding workplace that encourages professional development and long-term success.
This role is ideal for a compassionate, detail-oriented professional who is passionate about delivering exceptional service to patients.
Position Overview
The Insurance Verification Specialist is responsible for verifying patient insurance eligibility, communicating with insurance providers and patients, and ensuring accurate documentation of benefits. This position requires strong insurance verification experience, excellent communication skills, and the ability to manage a high volume of daily phone interactions.
Schedule
- In-office position
- Monday–Friday, 8:30 AM – 5:00 PM
Key Responsibilities Insurance Verification :
- Experience verifying commercial/private insurance coverage, confirming patient details & benefit eligibility, and an understanding of different plan types (PPO, HMO, EPO and POS).
- Technical knowledge (COBRA, premium, deductible, copayment, coinsurance, out of pocket, cost sharing, QMB), determining primary insurance plan, able to handle common verification errors and how you prevent them, experience with out-of-network policies.
- Familiarity with various verification methods and utilizing portals with an understanding how to interpret benefit information (portal access, via phone).
- Able to handle high-volume situations and how to stay updated on policy changes, problem-solving, communication, and organizational skills.
- Contacting a patient for any missing or updated insurance information.
- Typing, navigating operating systems (Windows), email (Gmail) and internet browsers (Chrome, Firefox) and software (Word, Excel, Google Sheets), data entry.
Key Responsibilities Medical Records Reviewer:
- Managing/verifying patient information. Contact a patient for any missing or updated information.
- Maintaining and organizing both physical and electronic medical records.
- Communicating with other healthcare professionals to gather medical records, information and address record-related needs.
- Assist with medical records requests and questions from insurance companies and other authorized parties.
- Knowledge of medical terminology to understand, review and process records effectively. Ensuring that all paperwork is properly filed and organized.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Typing, navigating operating systems (Windows), email (Gmail) and internet browsers (Chrome, Firefox) and software (Word, Excel, Google Sheets), and data entry.
Understanding and ensuring HIPAA compliance.
Required Qualifications
- Insurance verification experience required
- Experience working in a medical or healthcare setting required
- High School Diploma required; College Degree preferred
- Strong understanding of HIPAA regulations and patient confidentiality
- Excellent verbal and written communication skills (bilingual preferred)
- Comfortable handling a high volume of phone calls daily
- Strong self-discipline, attention to detail, and organizational skills
- Ability to work collaboratively in a fast-paced, team-based environment
Why Join This Team?
- Be part of an exciting period of company growth
- Work in a beautiful, newly expanded office near downtown West Palm Beach
- Receive excellent training and ongoing support
- Enjoy a positive, team-focused culture that values individual development
#LP1
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- West Palm Beach, FL 33409 (Required)
Work Location: In person
Title: Insurance Verification & Medical Records Specialist
Company: Innovent Global
Location: West Palm Beach, FL
