Inside Sales Support

Overview

Inside Sales Support Jobs in Barberton at Merryweather Foam

We do work that matters: our foam products allow people all over the world to live a more comfortable life.

Here’s a little about us…

• We exist to glorify God and to serve our customers.
• We are family-owned and have been in business for 78 years!
• #1 Rated Company Culture in Barberton, OH!
• We make custom foam parts for companies big & small!
• We have a positive, hardworking culture! (imagine Chick-fil-A, but without chicken)
• No gossip/no drama work environment–Debbie Downer and Negative Nancy don’t work here.

Inside Sales Support
Merryweather Foam | Barberton, Ohio

Is this you?

• Do details matter to you — like really matter?
• Can you maintain a high level of accuracy when priorities shift and interruptions occur?
• Do you enjoy making sure things line up correctly before they move forward?
• Are you the type of person who notices a mistake or an error before anyone else does?
• Do you enjoy taking challenges head on and problem solving?
• Do you take pride in accurate work that helps customers and production succeed?

What Winning Looks Like:
– Customer orders are entered accurately and on time

– Pricing and quantity discrepancies are identified before they become production issues

– Production, purchasing, and scheduling receive complete and reliable information

– Customers receive prompt and professional communication

– Problems are escalated early rather than discovered late

– Team members trust the accuracy of your work

Why this role matters
At Merryweather Foam, speed and accuracy are how we serve our customers well. As an Inside Sales Support, you will play a critical role in translating customer purchase orders into clean, accurate internal orders that production, purchasing, and scheduling can trust. When this role is done well, everything downstream runs smooth — fewer surprises, better communication, and a better customer experience.

We are committed to continuous improvement. We are looking for someone who not only follows processes but also helps improve them by identifying inefficiencies, reducing errors, and suggesting better ways to work.

What you’ll be responsible for:

• Entering customer purchase orders quickly and accurately into our system
• Matching incoming orders against: approved customer quotes, agreed pricing, part numbers and specifications
• Verifying quantities, lead times, and stock availability
• Setting up new customers in our database
• Investigating and resolving discrepancies in pricing, quantities, and details before orders are released
• Communicating clearly and professionally with: customers, sales, purchasing and production
• Maintaining organized order records and documentation
• Supporting a clean, repeatable, and reliable order-entry process

This role is a great fit if you:

• Are naturally detail-oriented and methodical
• Comfortable managing multiple priorities while maintaining accuracy and meeting deadlines.
• Strive for accuracy while maintaining a fast pace.
• Communicate clearly and calmly, even when issues arise
• Take ownership of your work and follow things through to completion
• Proactively communicate availability and request the next priority when work is complete
• Can manage a full workload with interruptions without losing focus
• Value professionalism, maturity, and teamwork
• Are positive, dependable, and allergic to gossip and drama

Requirements

• High School Diploma
• Proficient with technology, databases, email, and Microsoft Office tools
• Highly comfortable working in a multi-monitor environment, navigating multiple systems and databases simultaneously with speed and accuracy.
• Comfort navigating ambiguity, understanding nuances, and working through complex order scenarios to reach accurate solutions.
• Strong attention to detail and organization
• Ability to manage multiple tasks and meet deadlines
• Clear written and verbal communication skills
• Ability to handle confidential information appropriately

Note: This is an in-person and on-site position. This is not a remote position.

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Application Question(s):

• Why do you want to work here?
• What do you like to do for fun?
• Which statement best describes you?

A. Once I hand a task off to someone else, I assume they will complete it.

B. I periodically check on important tasks after handing them off.

C. I actively follow up on important tasks until they are fully completed and communicated.

• What is your desired compensation range? (required)

Work Location: In person

Title: Inside Sales Support

Company: Merryweather Foam

Location: Barberton