Overview
Hotels Team – Operations Assistant Jobs in Johannesburg, Gauteng, South Africa at JLL
Title: Hotels Team – Operations Assistant
Company: JLL
Location: Johannesburg, Gauteng, South Africa
Hotels & Hospitality Team – Operations Assistant
Finance and Operations Management
- Oversee day-to-day financial operations for the team, including coordination with the regional finance department.
- Manage client project invoicing, expense processing, and disbursement invoicing.
- Conduct monthly reconciliation of financial operations and ensure accuracy of records.
- Liaise with internal and external stakeholders to resolve financial queries and discrepancies in a timely manner.
- Handling new client compliance/KYC onboarding
- Supporting and handling with legal tasks – reviewing JLL and client agreements/NDAs
- Managing JLL Hotels & Hospitality procurement tasks – POs/third parties
- Updating and managing of revenue forecast and tracker
- Collections and debtors aging updates with finance accounts team
Administrative Support
- Provide comprehensive administrative support to the department, including scheduling meetings, coordinating travel arrangements, and processing expense claims.
- Maintain efficient filing systems (electronic and physical) for documentation and record-keeping.
- Prepare correspondence, reports, and presentations as required.
Business Development Assistance
- Support business development activities using CapForce, including data entry, client record management, and updating leads.
- Track lead status, monitor conversion of prospects into active projects, and generate relevant reports for the team.
- Assist in preparing business proposals and coordinating with the broader team on BD initiatives.
- Sending client satisfaction surveys
- Monitor and maintain active subscriptions across all tender procurement sites, ensuring timely renewals and accurate login documentation
- Review and distribute incoming RFPs to appropriate teams and personnel based on project requirements and specialization
Event and Marketing Support
- Assist with planning and execution of internal and external events for the team.
- Support general marketing initiatives, such as managing marketing collateral, helping with social media updates, and liaising with vendors or partners as needed.
Team Collaboration and Ad-hoc Support
- Provide proactive support to team members, assisting with miscellaneous tasks and special projects as assigned.
- Foster a positive and collaborative work environment by building effective relationships within the team and across departments.
General Competencies
- Minimum 3–4 years of relevant experience in administrative or operational support roles.
- Able to work independently, prioritize tasks, and manage time effectively to meet deadlines.
- Advanced proficiency in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Strong self-motivation with excellent communication, interpersonal, and organizational skills.
- Demonstrated experience in basic finance, bookkeeping, or accounting functions—experience in financial reconciliation is highly valued.
- Prior experience with CapForce or similar CRM platforms is an advantage.
Additional Competencies
- Outstanding verbal and written communication skills in English.
- Attention to detail with a strong commitment to accuracy.
- Problem-solving skills and a proactive approach to process improvement.
- Ability to adapt and manage changing priorities in a dynamic environment.
