Overview
Hotel Front Desk Receptionist (Springhill Suites by Marriott) – Appleton, WI Jobs in Appleton at Open Door Hospitality
Job Summary
Join our dynamic team as a Hotel Front Desk Receptionist at the Springhill Suites by Marriott in,. In this energetic and vital role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. Your enthusiasm and professionalism will set the tone for our guests’ stay, creating memorable moments from their very first interaction. You will handle a variety of guest needs, manage reservations, and coordinate with other hotel departments to deliver outstanding hospitality. This position offers an exciting opportunity to be at the heart of our hotel operations, where your positive attitude and attention to detail make all the difference.
Responsibilities
- Greet guests warmly upon arrival, providing friendly and efficient check-in and check-out services.
- Manage guest reservations using hotel management systems such as OPERA or Property Management Systems (PMS), ensuring accuracy and completeness.
- Answer multi-line phone systems promptly with professional phone etiquette, assisting guests with inquiries, reservations, or special requests.
- Provide exceptional guest services by addressing questions, resolving issues promptly, and offering local recommendations to enhance their stay.
- Maintain thorough knowledge of hotel facilities, amenities, emergency procedures, and local attractions to inform and assist guests effectively.
- Coordinate with housekeeping, maintenance, and other departments to ensure guest requests are fulfilled swiftly and accurately.
- Handle night audit procedures when required, balancing accounts and preparing reports to ensure financial accuracy.
- Uphold guest relations standards by demonstrating hospitality management skills, problem-solving customer service challenges efficiently.
Experience
- Previous experience in hotel management or front desk operations is highly preferred.
- Familiarity with hospitality reservation systems such as OPERA or similar property management systems (PMS).
- Proven ability to deliver outstanding customer service in a fast-paced environment.
- Multilingual or bilingual skills are advantageous for communicating with diverse guests.
- Knowledge of hotel emergency procedures and guest safety protocols is desirable.
- Experience working with multi-line phone systems and handling guest relations in resort or hotel settings enhances your suitability for this role.
- Strong communication skills, including phone etiquette and client interaction expertise, are essential for success in this position.
Join us in creating welcoming experiences that leave lasting impressions! We’re committed to fostering a vibrant work environment where your hospitality expertise shines—apply today to become a key part of our team!
Pay: $14.00 – $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Free parking
Work Location: In person
Title: Hotel Front Desk Receptionist (Springhill Suites by Marriott) – Appleton, WI
Company: Open Door Hospitality
Location: Appleton
