Overview
Hotel Front Desk Clerk Jobs in Manistee, MI at Baymont Hotel
Report to work in uniform presented professionally, neat, and clean. Start every stay right, by swiftly checking guests in and out with a friendly smile. Take IDs, gather the appropriate data from each guest. This consists of address information to credit cards and signatures. Also, you will hand out room keys and maintain a neat and clean workspace at the front desk and adjacent areas.
- Process all guest check-ins by confirming reservations,
- Process all payment types such as room charges, cash, debit, or credit
- To Answer, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer system.
- Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain the confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Comply with quality assurance expectations and standards.
- Stand, sit or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by manager.
Qualifications
- Proficient in computer skills and office experience
- Strong customer service
- Excellent phone etiquette and organizational skills
- Ability to perform data entry, filing, and proofreading tasks
Summary
As a Front Desk professional, you will be the first point of contact for visitors and clients, responsible for delivering outstanding customer service and managing administrative tasks. This role requires strong organizational skills and proficiency in computer systems. You will handle multi-line phone systems while ensuring a welcoming atmosphere. Your ability to communicate effectively, both in person and over the phone, will be essential in supporting the overall operations of the organization and enhancing guest satisfaction. Join our team to make a positive impact in a dynamic environment.
Job Types: Full-time, Part-time
Pay: $14 to $17 per hour
Benefits:
- Employee discount
Shift availability:
- Day Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Pay: $14.00 – $17.00 per hour
Benefits:
- Employee discount
Work Location: In person
Title: Hotel Front Desk Clerk
Company: Baymont Hotel
Location: Manistee, MI
