Overview
Hotel Front Desk Agent Jobs in Neenah at Best Western
We are seeking a highly motivated and professional Front Desk Agent to join our team at the Best Western Premier Bridgewood Resort Hotel in Neenah, WI.
As a Front Desk Agent at Bridgewood Resort Hotel, you’ll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality.
Schedule:
- Shifts available: 7am – 3pm ; 3pm – 11pm
- Flexibility for weekends and Holidays is required.
- Weekly Hours ranging between 16-25 hrs/week
About Us:
The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities. It’s recognized for its excellent service, quality dining, and commitment to community, having won "The Best of the Valley We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests.
Team Member Perks / Benefits:
We believe in taking care of our team just like they take care of our guests.
Here’s what you’ll enjoy as a part of our team:
- Team Member Swim Days: Enjoy the hotel’s pools and hot tubs with your family and friends during designated team member swim times.
- Daily Use of Hotel Fitness Center: Stay active with free daily access to our fitness center.
- Discounted Hotel Stays: Get exclusive rate at Best Westerns worldwide, including a discount for Friends & Family at many locations.
- Discounted Meals at Batley’s Grill & Bar: Enjoy discounted food items for you and up to three guests.
- Holiday Pay: Earn ‘time and a half’ pay when working company recognized Holidays.
- Paid Time Off: Earned after one year of employment for those averaging 20 hours or more a week.
- 401K Retirement Account: Start saving with your very first paycheck. Potential to qualify for Company Match after 1-year.
- Aflac Supplemental Insurance: Available for both full-time and part-time team members.
Position Purpose:
The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction.
Key Responsibilities:
This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned.
- Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries.
- Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard.
- Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members.
- Process payments, manage reservations, and balance cash and credit reports.
- Address and resolve guest concerns, striving for complete guest satisfaction.
- Demonstrate professional and effective communication skills and basic math aptitude.
- Ensure room status is up-to-date and notifies maintenance of room repairs immediately.
- Maintain a neat and clean appearance at the front desk, lobby, and back office areas.
- Follow security protocols for room keys and property.
- Work collaboratively with team members to fulfill special requests and provide exceptional service.
- Represent company in a friendly and professional manner.
- Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation.
- Perform all other related duties assigned.
Qualifications:
- Read, write, and speak English fluently.
- Write legibly.
- Neat, well – groomed appearance.
- Must have flexible schedule to include weekends
- Professional appearance and a friendly, service-oriented demeanor.
- Hospitality or customer service experience preferred.
- Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office.
- Ability to multitask effectively in a fast-paced environment.
Physical Requirements:
- Prolonged standing: Most of the workday will be spent standing at the front desk.
- Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information.
- Mobility: Ability to move around the front desk area to assist guests.
- Visual acuity: Clear vision for reading information on computer screens and guest documents.
We look forward to hearing from you!
Job Types: Full-time, Part-time
Pay: $16.00 – $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Vision insurance
Experience:
- Hospitality: 1 year (Preferred)
Work Location: In person
Title: Hotel Front Desk Agent
Company: Best Western
Location: Neenah
