Overview
Hearing Assistant Jobs in Columbus, OH at Ohio Department of Job and Family Services
Title: Hearing Assistant
Company: Ohio Department of Job and Family Services
Location: Columbus, OH
Office of Legal & Acquisition Services
The Bureau of State Hearings (BSH) handles appeals from individuals who disagree with decisions made about their public benefits. We make sure every person has a chance to present their case and receive a clear, timely decision regarding their appeal. BSH serves individuals who receive Medicaid, Supplemental Nutrition Assistance Program, Ohio Works First, Child Care, Child Support, Adoption Assistance, and Prevention Retention and Contingency. Learn more about the Office by visiting the ODJFS BSH webpage.
What You Will Do
- Review and organize documents submitted by appellants and county agencies.
- Complete data entry for hearings into systems including the Ohio Benefits Worker Tracker Portal and the Hearings and Appeals Tracking System.
- Answer phone calls and emails from appellants and provide clear information or direction based on their inquiry.
- Create the initial electronic hearing file, including correctly identifying all involved parties (such as the appellant, their authorized or legal representative, and any third-party agencies).
- Use a personal computer and standard software applications to complete daily tasks and support bureau operations.
Recommended Skills
- Proficiency in using a personal computer and applicable software applications.
- Strong data entry and typing accuracy.
- Familiarity with appeals, hearings, or eligibility-related public assistance programs.
- Experience in handling confidential or sensitive information.
- Ability to manage a high-volume workload in a fast-paced environment.
- Strong attention to detail and ability to meet strict guidelines.
- Customer service experience, including responding to email and phone inquiries.
- Ability to remain calm, courteous, and effective when dealing with difficult or upset individuals.
Schedule: Full-time.
Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.
Location: Positions are headquartered at the James A Rhodes State Officer Tower – 30 E. Broad Street, Columbus, OH 43215.
Travel: Occasional travel within the state of Ohio.
Position Numbers: Multiple vacancies are available (PN 20036620 and PN 20036783). Please submit only one application to be considered for both positions.
Option 1
The ideal candidate, at minimum, must have the following:
- 6 mos. trg. or 6 mos. exp. in processing benefit claims under appeal.
Option 2
- 12 mos. trg. or 12 mos. exp. in position involving research, written & oral business communications & public contact.
Option 3
- Formal education in arithmetic which involved fractions, decimals & percentages; completion of legal secretarial training program offered by technical college or business school.
Option 4
- Equivalent of minimum class qualifications for employment noted above.
Tips For Your Application
When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered.
Pay Information
These positions are in the State of Ohio’s OCSEA Pay Range Schedule, Pay Range 27. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $22.59 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 4 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below.
Pay Range 27
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Hourly
$22.59
$23.28
$23.65
$24.27
$24.88
$25.61
$26.54
Annual
$46,987
$48,422
$49,192
$50,482
$51,750
$53,269
$55,203
Months of Employment
At Hire
4 Months
16 Months
28 Months
40 Months
52 Months
64 Months
Organization
Job & Family Services
Agency Contact Name and Information
Unposting Date
Jul 5, 2026, 11:59:00 PM
Work Location
James A Rhodes Office Tower 31
Primary Location
United States of America-OHIO-Franklin County-Columbus
Classified Indicator
Classified
Union
OCSEA
Primary Job Skill
Attorney/Legal
Technical Skills
Basic Documentation, Clerical & Data Entry, Administrative support/services
Professional Skills
Teamwork, Time Management, Verbal Communication
Agency Overview
Who We Are
The Ohio Department of Job and Family Services (ODJFS) supports Ohioans and their families through the following programs:
- Cash and Food Assistance
- Employment Services and Workforce Development
- Unemployment Insurance
- Adult Protective Services
- Child Support
Public service is an honorable way to serve the community in a hands-on dedicated way. You can make a difference in someone’s world!
Guiding Principles
- We will be a leader in customer satisfaction.
- We will have a reputation that attracts and retains talented, diverse, and dedicated employees.
- We get better at what we do every day.
