Overview
Guest Experience Specialist Jobs in Canton, CT at VIO Med Spa Canton
About V/O Med Spa
At V/O Med Spa Canton, we specialize in cutting-edge aesthetic medicine and wellness services that empower, enhance natural beauty, and inspire confidence in every guest. As our Canton, CT location continues to grow, we are looking for motivated individuals who are excited to grow with us in the aesthetics industry while helping create an elevated and welcoming guest experience.
Position Title: Lead Guest Experience Specialist (Growth Opportunity into Assistant Manager)
Job Type: Full-time / Part-time
Compensation: Competitive hourly rate + commission opportunities + performance incentives
Position Summary (Purpose):
The Lead Guest Experience Specialist plays a key role in the daily operations and guest experience at V/O Med Spa Canton. This position is ideal for someone who is highly organized, sales-driven, team-oriented, and interested in growing into an Assistant Manager role as the spa continues to expand.
This individual will help lead by example at the front desk, support daily spa operations, assist with team accountability, and ensure every guest receives an elevated V/O experience from start to finish. Weekend availability is required.
Responsibilities:
Guest Experience & Service:
- Deliver exceptional, VIP-level customer service to all guests in person, over the phone, and through digital communication
- Ensure every guest interaction reflects V/O Med Spa’s standards of professionalism and hospitality
- Handle guest concerns with empathy, professionalism, and problem-solving skills
Sales & Revenue Support:
- Assist in achieving monthly spa goals for memberships, retail, services, and treatment packages
- Educate guests on promotions, memberships, Cherry Financing, and treatment recommendations
- Help maximize schedule efficiency and support provider productivity
Leadership & Team Support:
- Lead by example with professionalism, accountability, and positivity
- Support onboarding and training of new Guest Experience Specialists
- Assist management with daily team support, accountability, and workflow organization
- Help foster a collaborative and growth-focused team culture
Operations & Administration:
- Manage appointment scheduling, confirmations, and follow-up communication
- Maintain accurate guest records and support front desk organization
- Assist with inventory tracking, retail merchandising, and operational tasks
- Work within booking and POS systems efficiently (Zenoti experience preferred)
Marketing & Brand Support:
- Assist with social media content, in-spa events, and community outreach efforts
- Encourage guest reviews and engagement to help grow the V/O brand
Essential Behavioral Characteristics:
- Positive, outgoing, and professional personality
- Strong leadership potential and desire to grow into management
- Organized, proactive, and solution-oriented
- Team player with excellent communication skills
- Sales-minded with confidence in guest education and recommendations
- Ethical, dependable, and detail-oriented
Qualifications:
- 1–2 years experience in customer service, med spa, aesthetics, wellness, luxury retail, or hospitality preferred
- Previous leadership or supervisory experience is a plus
- Comfortable working in a fast-paced, sales-driven environment
- Strong multitasking and organizational skills
- Experience with Zenoti or similar scheduling/POS systems preferred
- Bilingual (Spanish/English) is a plus
- Weekend availability is required
Perks & Benefits:
- Career growth opportunity into Assistant Manager role
- Employee discounts on treatments and skincare products
- Paid training and continued education opportunities
- Commission and bonus opportunities
- Flexible scheduling
- 401(k) eligibility for qualified employees
- Positive and supportive team culture
Work Location:
V/O Med Spa Canton
Canton, CT
In-person
Pay: $20.00 – $25.00 per hour
Benefits:
- 401(k)
- Flexible schedule
Work Location: In person
Title: Guest Experience Specialist
Company: VIO Med Spa Canton
Location: Canton, CT
