Overview
Guest Experience Coordinator Jobs in Minneapolis at Gent Cuts and Grooming
Company Overview
GENT Cuts and Grooming is dedicated to providing a luxurious yet unpretentious grooming experience for men. We focus on quality service in a comfortable atmosphere, combining classic barbershop traditions with modern touches.
Summary
We are looking for a Guest Experience Coordinator to act as the first and final point of contact for clients at GENT. More than a receptionist, this role is a hospitality position focused on creating a warm, seamless, and personalized experience for every guest. You’ll greet clients, offer beverages, manage appointments, and ensure smooth communication with our stylists and barbers.
To succeed in this role, you should be highly organized, comfortable working independently, and able to create a calm, professional environment even during peak times. Ultimately, you will help strengthen our reputation by building trusting, genuine connections with clients and supporting the flow of the shop.
Please note that our Minneapolis location is in the skyway and is open Monday-Friday. We do offer a parking stiped for staff.
Who we are looking for
- A people person who thrives on hospitality and genuine connections
- Calm and professional under pressure, especially during busy times
- Highly organized and able to juggle multiple priorities gracefully
- A strong communicator who builds positive relationships with both clients and stylists/barbers
- Comfortable learning and sharing knowledge about services and products
- Dependable, punctual, and a true team player
Responsibilities
- Greet guests upon arrival with warmth and professionalism
- Book, confirm, and adjust appointments via phone, in person, and Zenoti
- Proactively update clients about scheduling changes or delays with empathy and clarity
- Offer beverages and create a welcoming, comfortable environment for waiting guests
- Educate guests on services, add-ons, and promotions in a consultative (not pushy) way
- Process payments accurately and efficiently using Zenoti
- Maintain a tidy, guest-ready reception area and assist with daily laundry, hot towels, and restocks
- Support retail by sharing product information and ensuring front displays are organized
- Occasionally travel to other GENT shops as needed (primary location will be consistent)
Qualifications
- Proven experience in customer service or salon environment
- Excellent communication skills, both verbal and written.
- Passion for delivering high-quality service.
- Ability to remain calm, positive, and solutions-focused in stressful moments
- Ability to lift 25 lbs
- Able to stand or sit for multiple hours at a time
Schedule needed:
Monday-Friday: 7:15am-6:15pm
Schedule changes will be based on salon needs
Hours every week: 35-40 hours
If you are ready to elevate the guest experience at GENT Cuts and Grooming, we invite you to apply today and be part of our dedicated team!
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Retirement plan
Application Question(s):
- Are you able to work at other Gent Cuts and Grooming locations when needed?
- Are you available to work every weekend?
- Why do you want to work at the front desk of a hair salon?
Experience:
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Required)
Work Location: In person
Title: Guest Experience Coordinator
Company: Gent Cuts and Grooming
Location: Minneapolis
