Overview
Guest Accommodation Receptionists Jobs in London Area, United Kingdom at Imperial College London
Title: Guest Accommodation Receptionists
Company: Imperial College London
Location: London Area, United Kingdom
Job ref: COO01371
Salary: Day Rate – £13.95 and Night Rate – £15.18, plus Holiday Pay
Closing date: 26 Apr 2026
About the role
Imperial College London is seeking 15 Receptionists to join our Guest Accommodation Operations Team during the summer vacation period at our South Kensington campus. In this role, you will help deliver a welcoming, efficient and high-quality reception service for guests staying in our halls of residence.
Working as part of a busy reception team, you will be one of the first points of contact for visitors, providing information, support and assistance throughout their stay. This is a fast-paced, customer-facing role that requires flexibility, a positive attitude and a commitment to excellent service.
What you would be doing
You will support the day-to-day operation of the reception area, ensuring a smooth and professional check-in and check-out experience for guests. This includes allocating rooms, handling enquiries, providing information and ensuring reception areas are always well presented.
You will respond to guest queries and resolve issues where possible, escalating more complex situations when needed. The role also involves carrying out basic building checks, reporting maintenance issues or incidents, and supporting cash handling and administrative tasks in line with established procedures.
What we are looking for
- Experience working in a fast-paced, customer-facing role
- A good command of verbal English and strong communication skills interacting with a wide range of people
- Good customer services skill with positive and enthusiastic attitude
- The ability to work within a team
- The ability to stay calm under pressure and manage multiple tasks
- Good organisational and time management skills
- Basic IT skills, including Microsoft Office
- The ability to work flexibly, including evenings, weekends and shifts during the summer period
What we can offer you
- At Imperial, our values—respect, collaboration, excellence, integrity, and innovation—guide everything we do. You’ll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community.
- We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce.
- Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information
These are fixed term positions on a casual agreement from June until the end of September 2026.
If you require any further details on the role please contact Rachel Simon, Guest Operations Manager by email – [email protected]
Closing Date: Midnight on Sunday, 26 April 2026
