Overview
Gift and Records Specialist Jobs in Greensboro, NC at Inside Higher Ed
Title: Gift and Records Specialist
Company: Inside Higher Ed
Location: Greensboro, NC
Requisition Number:
S3129
Position Number:
998664
Position Classification Title:
Administrative Support Spec
Functional Title:
Gift and Records Specialist
Position Type:
Staff
University Information:
Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.
Primary Purpose Of The Organizational Unit:
The Division of University Advancement builds and nurtures relationships with loyalty and integrity to promote UNCG’s mission, foster communication, and secure philanthropic support.
We Are Responsible For:
- Building pride and tradition among alumni, faculty, staff, students, families, and community members
- Developing life long relationships
- Building advocacy
- Branding and awareness
- Securing private and public financial support
Our division includes: Advancement Communications, Advancement Operations, Alumni Engagement, Development, Annual Giving, Philanthropic Engagement, Gift Planning, Prospect Management & Research, University Communications, and the Vice Chancellor’s office.
Our mission is to inspire connections, investments, and engagements that drive excellence and opportunity.
Our vision is a University that illuminates potential, eliminates barriers, and ignites achievement.
Position Summary:
This position is responsible for accurately processing and documenting charitable contributions received by the University and assisting with data maintenance and record updates in the University’s system of record.
The individual in this role must be highly detail-oriented, maintain a thorough understanding of donor intent, and ensure data integrity and compliance with University policies.
During peak processing times such as Homecoming, Fiscal Year End, Calendar Year End, etc. there may be blackout dates for leave requests.
Minimum Qualifications:
HIGH SCHOOL DIPLOMA OR EQUIVALENCY AND ONE YEAR OF RELATED OFFICE EXPERIENCE; OR EQUIVALENT COMBINATION OF TRAINING AND EXPERIENCE.
Preferred Qualifications:
- Familiarity with Banner (or other ERP system).
- Demonstrated experience with gift processing or financial data entry.
- Strong organizational and analytical skills, with the ability to handle confidential information responsibly.
Alternate Option:
If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.
Special Instructions To Applicants:
Applicants are required to upload a list of at least three (3) professional references that includes:
- Name,
- Company Name,
- Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
- Email Address
- Contact Phone Number
Recruitment Range:
$42,285 – $42,991
Org #-Department:
Advancement Operations – 33701
Work Hours Of Position:
8 A.M – 5 P.M., M-F
Number Of Months Per Year:
12
Job Family:
Secretarial and Clerical
Career Banded Title:
Administrative Support Spec
Open Date:
06/01/2026
Close Date:
06/22/2026
FTE :
1.000
FLSA:
Non-Exempt
Key Responsibility:
Gift Processing and Data Integrity
Essential Tasks:
- Accurately research, receive, and record all types of gifts (checks, cash, online transactions, pledges, stock, and gifts-in-kind) in accordance with donor intent and University policies.
- Verify pledge payments, record in-kind donations, and value stock gifts.
- Prepare gift receipts, retrieve and batch web credit card gifts, and complete all required documentation in a timely manner.
- Respond to donor inquiries and collaborate with internal stakeholders to clarify gift designations and pledge allocations.
- Maintain high attention to detail when entering donor information into the database, adhering to established policies and procedures.
Key Responsibility:
Donation Reconciliation and Reporting
Essential Tasks:
- Generate and review daily batch reports to validate gift entries.
- Complete and reconcile deposit slips, ensuring thorough audit documentation.
- Collaborate with finance and auditing teams to resolve discrepancies and maintain compliance.
Key Responsibility:
Database Maintenance and Record Updates
Essential Tasks:
- Organize and maintain gift documentation records in physical and digital formats.
- Assist data team with data clean-up, updating addresses, phone numbers, email addresses, and other constituent information.
- Research news sources and tools like LexisNexis to verify and enhance existing records.
- Help maintain accurate donor profiles by linking relationships (spouse/partner, children, employers) and adding degree information where relevant.
- Create and update constituent records as needed.
Key Responsibility:
Cross-Functional Support and Customer Service
Essential Tasks:
- Contacting donors with questions and responding to donor inquiries regarding gift processing and pledge information via email, phone, or in person.
- Recommend improvements to gift processing and data entry procedures, aiming to increase efficiency and reduce errors.
- Special projects as assigned by supervisor.
Competency:
Knowledge-Program
Competency Description:
- Demonstrates in-depth knowledge of the area of specialization, the program, process, and/or organizational operation.
- May be the content/process resource.
Competency Level:
Journey
Competency:
Information/Records Administration
Competency Description:
- Coordinates varied records processing activities requiring the application and some interpretation of agency procedures, policies, laws, and regulations.
- Reviews information for completeness and accuracy using multiple guidelines.
Competency:
Office Technology
Competency Description:
- Selects, understands and fully applies a variety of features in software programs, databases, information systems, and specialized equipment.
Competency:
Problem-Solving
Competency Description:
- Recognizes, defines and resolves non-standard problems using operating procedures, research, practices and established precedents.
- Resolves recurring issues and problems as well as some unique situations.
- Anticipates problems and develops recommendations for management resolution.
Competency:
Communication Verbal
Competency Description:
- Presents ideas in a clear, concise, organized manner.
- Explains and interprets programs, policies and procedures to meet the specific needs of staff and clients.
- Advises program staff/clients in all matters related to program operations.
Competency:
Communication Written
Competency Description:
- Composes and organizes ideas logically, works in multiple formats such as letters, memos, reports or presentations, and can change/adjust style to meet the needs of the program and audience.
- Reviews sensitive materials and edits content constructively.
Physical Effort:
Reading – F, Vision-Preparing/Analyzing figures – F, Hearing – F, Talking – F
Work Environment:
Inside – F
