Overview
Front office / Back office assistant Jobs in Laguna Hills at AZD
Job Summary
We are seeking a dynamic and detail-oriented Front Office / Back Office Assistant to join our vibrant team! This role offers an exciting opportunity to be the first point of contact for visitors and clients while supporting essential administrative functions behind the scenes. You will play a vital part in maintaining a smooth-running office environment, ensuring excellent customer service, and managing daily clerical tasks with efficiency and professionalism. Whether handling front desk responsibilities or assisting with back-office operations, your energetic approach will help foster a welcoming atmosphere and streamline office processes.
Key Responsibilities
Patient Experience & Communication
- Welcome patients and guide them through their visit with professionalism and empathy.
- Build rapport quickly and identify patient concerns, obstacles, and priorities.
- Clearly explain treatment recommendations using visuals, simple language, and patient‑first communication.
- Ensure every patient leaves with a clear understanding of their next steps.
Case Acceptance & Financial Conversations
- Present treatment plans in a confident, supportive, and patient‑centered manner.
- Discuss financial options, insurance coverage, and out‑of‑pocket estimates.
- Offer payment solutions and remove barriers to help patients accept needed care.
- Track case acceptance and follow up on unscheduled treatment.
Scheduling & Operational Support
- Schedule patients for treatment in alignment with provider goals and office production targets.
- Coordinate with front office and clinical teams to ensure smooth patient flow.
- Maintain accurate documentation, treatment notes, and follow‑up tasks.
- Support insurance verification, pre‑authorizations, and benefit breakdowns as needed.
Team Collaboration
- Partner closely with doctors, and front office staff to ensure a seamless patient experience.
- Participate in morning huddles, team meetings, and training sessions.
- Support a positive, growth‑oriented culture built on communication and accountability.
Preferred Experience & Qualifications
- 2+ years of experience in back office assisting / dental treatment coordination, front office, or patient‑facing dental roles.
- Strong case acceptance skills and confidence presenting treatment plans.
- Solid understanding of dental treatment, insurance, benefits, and financial arrangements.
- Excellent communication skills with the ability to connect with patients of all backgrounds.
- Highly organized, detail‑oriented, and comfortable in a fast‑paced environment.
- Experience with dental software (Dentrix, Eaglesoft, Open Dental, etc.) is a plus.
- Bilingual skills are a bonus.
Ideal Candidate Profile
- Warm, empathetic, and patient‑focused.
- Confident in financial conversations and overcoming patient hesitation.
- Skilled at building trust and guiding patients toward better health.
- Thrives in a busy, multi‑provider practice with high patient volume.
- Motivated by growth, teamwork, and delivering exceptional care.
Join us to be part of a lively team dedicated to delivering outstanding service while supporting efficient office operations. We foster an energetic environment where your organizational talents and proactive attitude will make a real difference!
Pay: $22.00 – $26.00 per hour
Work Location: In person
Title: Front office / Back office assistant
Company: AZD
Location: Laguna Hills
