Overview
Front Desk Supervisor Jobs in Johnstown at Holiday Inn
Front Desk Supervisor
Location: Holiday Inn – Keystone Hospitality LLC
Job Type: Full-Time
Position Overview
We are seeking an experienced and motivated Front Desk Supervisor to lead all Front Desk operations. This is a hands-on leadership role responsible for supervising the Front Desk team across all shifts, ensuring exceptional guest service, accurate billing, strong enrollment performance, and consistent guest satisfaction.
This position operates on a rotating schedule including morning, evening, occasional overnight shifts, weekends, and holidays as needed to support a 24-hour hotel operation.
The Front Desk Supervisor sets the tone for service excellence, accountability, and professionalism at the Front Desk.
Key Responsibilities
- Supervise daily Front Desk operations and lead the team across all shifts
- Ensure outstanding guest service and a welcoming, professional environment at all times
- Drive guest satisfaction scores and Reward/loyalty enrollment goals
- Train, coach, and support Front Desk Agents to maintain high performance standards
- Oversee scheduling and ensure proper coverage for all shifts
- Manage room inventory, rate accuracy, and support revenue optimization efforts
- Ensure accuracy in billing, payments, and audit procedures
- Handle guest concerns and service recovery in a timely and professional manner
- Assist with Night Audit duties and troubleshooting front office systems as needed
- Communicate effectively with housekeeping, maintenance, and other departments regarding VIPs, groups, and special requests
- Maintain a clean, organized, and secure Front Desk environment
- Ensure compliance with all safety, sanitation, and company policies
Requirements
- 1–2 years of supervisory experience preferred (hospitality strongly preferred)
- 1–2 years of customer service experience required
- Strong attention to detail and accuracy in all aspects of work
- Ability to meet guest satisfaction and enrollment performance goals
- Strong leadership, communication, and problem-solving skills
- Comfortable working in a fast-paced, 24-hour hotel environment
- Must be able to work rotating shifts including mornings, evenings, nights, weekends, and holidays
- Must be able to pass required drug screening and background checks
- Computer proficiency and ability to learn hotel systems quickly
Physical & Work Requirements
- Ability to stand for long periods of time
- Ability to lift up to 30 lbs when needed
- Frequent interaction with guests in a busy front desk environment
What We’re Looking For
A dependable, detail-oriented leader who takes ownership of the Front Desk operation, leads by example, and is committed to delivering exceptional guest experiences while meeting operational and performance goals.
Job Type: Full-time
Work Location: In person
Title: Front Desk Supervisor
Company: Holiday Inn
Location: Johnstown
