Overview
Front Desk Staff Jobs in Greenville at The Noble Dog Hotel
Front of House Position
Noble Dog Hotel | Greenville, SC
About Noble Dog Hotel
Noble Dog Hotel is the premier luxury destination for discerning dog owners who demand the finest care. Our exclusive boarding suites, world-class grooming services, and bespoke daycare experiences are designed to exceed expectations. We specialize in providing your dog with the same level of comfort, elegance, and personalized attention you’d expect from a luxury resort—because your dog deserves nothing but the best.
Position Summary
We’re seeking a professional, customer-focused Front of House Team Member to be the first and lasting impression of Noble Dog Hotel. You’ll manage client check- ins/check-outs, answer inquiries, coordinate chauffeur services, schedule tours, process payments, and support our operations with attention to detail and warmth.
Key Responsibilities
Client Services & Communication
Greet clients with professionalism and genuine care Process check-ins and check-outs accurately
Answer phones and respond to inquiries about boarding, grooming, training, and daycare services
Manage client accounts in Paw Partner and other systems
Maintain positive client relationships and resolve concerns professionally
Chauffeur Coordination
Schedule and coordinate transportation services for dog pickups and drop-offs
Communicate pickup/drop-off details to chauffeur drivers Confirm reservations and respond to transportation requests Maintain organized records of all chauffeur services
Tour Scheduling & Sales
Schedule facility tours and consultations with prospective clients Conduct professional tours showcasing our amenities and services
Answer questions about boarding options, grooming packages, and training programs
Upsell service enhancements (grooming add-ons, enrichment classes, training sessions, etc.)
Track tour inquiries and follow up appropriately
Administrative Support
Process payments accurately and securely
Maintain organized client files and records
Prepare and label suite assignments for departing guests Support inventory and supply organization as needed Assist with general office duties and documentation
Team Collaboration
Work closely with BOH (Back of House) teams to coordinate care details Communicate special requests, behavioral notes, and client preferences Report to the FOH Lead and support team initiatives
Participate in staff training and educational opportunities
Required Qualifications
Professional demeanor and excellent communication skills Strong customer service experience
Ability to multitask and manage multiple client inquiries
Comfortable with technology and point-of-sale/scheduling systems Reliable transportation (chauffeur duties may be required) Attention to detail with organizational skills
Passion for animals and pet care
Flexible availability; some evening and weekend hours required
Preferred Qualifications
Previous experience in pet care, hospitality, or service industry Familiarity with Paw Partner or similar booking systems
Sales or upselling experience
Knowledge of dog behavior and grooming services
Local knowledge of Greenville area (beneficial for chauffeur routes)
What We Offer
Competitive pay with opportunities for advancement comprehensive pet care benefits and discounts supportive, dog-loving team environment professional development and training opportunities flexible scheduling, healthcare benefits.
A workplace where passion for animals is valued
How to Apply
Interested candidates should submit a resume and brief cover letter.
Noble Dog Hotel
Greenville, SC
Noble Dog Hotel is an equal opportunity employer.
Pay: $12.00 – $14.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Staff
Company: The Noble Dog Hotel
Location: Greenville
