Overview
Front Desk Staff Jobs in Bear, DE at Dtf Delaware
Front Desk & Customer Service Representative (Bilingual English/Spanish) – Custom Apparel & Design CenterJob Overview
We are seeking a highly motivated, energetic, and professional Front Desk & Customer Service Representative to join our growing custom apparel and printing company. This position is ideal for someone who enjoys working directly with customers, has strong communication skills in both English and Spanish, and possesses experience with graphic design software such as Adobe Photoshop and Adobe Illustrator.
As the first point of contact for our customers, you will be responsible for creating an outstanding customer experience while assisting with custom apparel orders, design requests, printing projects, and daily front desk operations.
Required Qualifications
- Fluent in both English and Spanish (spoken and written)
- Strong customer service and communication skills
- Experience using Adobe Photoshop
- Experience using Adobe Illustrator
- Ability to multitask in a fast-paced environment
- Strong organizational and problem-solving skills
- Professional appearance and positive attitude
- Ability to work independently and as part of a team
- Basic computer and office software knowledge
Key ResponsibilitiesCustomer Reception & Front Desk Operations
- Welcome and assist walk-in customers with professionalism and enthusiasm
- Create a positive first impression for every customer entering our showroom
- Answer incoming phone calls and respond to customer inquiries
- Assist customers with placing orders and understanding our products and services
- Schedule customer appointments and consultations
- Maintain a clean, organized, and professional front desk area
Customer Service & Sales Support
- Help customers choose products, garment styles, colors, and printing options
- Explain pricing, production timelines, and customization possibilities
- Assist customers with custom apparel orders including:
- T-shirts
- Hoodies
- Sweatshirts
- Aprons
- Tote bags
- Promotional products
- Corporate apparel
- Team uniforms
- Event merchandise
- Follow up with customers regarding order status and production updates
- Build long-term relationships with customers and businesses
Graphic Design Assistance
- Create and modify customer artwork using Adobe Photoshop and Adobe Illustrator
- Prepare print-ready files for production
- Assist customers with logo placement, sizing, and design adjustments
- Review customer-submitted artwork to ensure print quality standards
- Collaborate with the production team to ensure accurate order fulfillment
Order Processing & Administrative Tasks
- Enter customer orders accurately into company systems
- Review artwork files and order details before production
- Maintain customer records and project documentation
- Coordinate with production staff regarding deadlines and special requests
- Handle customer questions, concerns, and issue resolution professionally
Preferred Experience
Experience in one or more of the following industries is highly preferred:
- Custom Apparel
- Screen Printing
- DTF Printing
- Embroidery
- Promotional Products
- Graphic Design
- Print Shops
- Sign Shops
- Custom Merchandise
What We Offer
- Competitive pay based on experience
- Friendly and supportive work environment
- Opportunity for growth within a rapidly expanding company
- Hands-on experience in the custom apparel and printing industry
- Creative and customer-focused workplace
If you are bilingual in English and Spanish, enjoy working with people, have experience with Adobe Photoshop and Illustrator, and want to be part of a growing custom apparel company, we encourage you to apply today.
Pay: $17.00 – $20.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Title: Front Desk Staff
Company: Dtf Delaware
Location: Bear, DE
