Overview
Front Desk Representative Jobs in Lincoln, NH at Indian Head Resort
We are looking for a friendly, organized, and professional Front Desk Agent to be the face of our organization. In this role, you will be the first point of contact for guests, clients, or visitors, ensuring every interaction is welcoming and efficient.
Morning and midday shifts available.
Key Responsibilities
- Greet and welcome guests, visitors, and clients in a warm and professional manner
- Manage check-in and check-out procedures accurately and efficiently
- Answer and direct incoming phone calls, emails, and inquiries
- Maintain accurate records, reservations, and bookings using property management or scheduling software
- Handle guest requests, concerns, and complaints with patience and professionalism, escalating issues when necessary
- Process payments, issue receipts, and maintain a balanced cash drawer
- Coordinate with housekeeping, maintenance, and other departments to ensure seamless service
- Provide information about services, amenities, local attractions, and directions
- Monitor and manage the front desk area to ensure it remains tidy and presentable
- Follow all company policies, security procedures, and emergency protocols
Qualifications
- High school diploma or equivalent; hospitality or business coursework is a plus
- Prior experience in a front desk, receptionist, or customer service role preferred
- Strong verbal and written communication skills
- Proficiency with computers and ability to learn property management or scheduling software
- Excellent problem-solving skills and ability to remain calm under pressure
- Ability to work a flexible schedule, including evenings, weekends, and holidays
- Professional appearance and demeanor
Work Location: In person
Title: Front Desk Representative
Company: Indian Head Resort
Location: Lincoln, NH
