Overview
Front Desk Receptionist Jobs in Grass Lake, MI at Grass Lake Pediatric Dentistry
As a Front Desk Receptionist, you are the first point of contact with our patients. You are responsible for providing a warm and friendly greeting as they arrive, attending to the phone lines, responding to inquiries, processing payments, scheduling appointments and ensuring each patient has an excellent experience.
You are also responsible for a variety of other assigned administrative duties to ensure the smooth and efficient operations of the practice. You must already have or be willing to learn the same depth of dental knowledge as our clinical staff, in order to confidently discuss treatment plans, insurance coverage, dental procedures both in person and over the phone. You will coordinate with the practitioner, the patient and their insurance provider to determine estimated treatment cost based upon the proposed treatment plans, applicable lab fees and benefits coverage where relevant, facilitated through the submission of predeterminations and calculations based upon the explanation of benefits.
CORE COMPETENCIES
- Welcoming and upbeat customer-service oriented personality
- Adaptable
- Analytical Thinking
- Excellent Communication Skills
- Planning and Organizing
- Problem Solving
- Teamwork
- Time-Management and Efficiency
- Detail-Oriented
- Multitasker
Experience
- Previous experience as a Front Desk Agent or in a similar role is preferred but not required.
- Familiarity with medical or dental receptionist duties is a plus.
- Strong organizational skills with the ability to manage multiple priorities effectively.
- Excellent communication skills, both verbal and written, are crucial for success in this role.
- Experience with calendar management and proofreading is highly desirable.
- A background in customer support will be beneficial in providing excellent service to our clients.
Join our team as a Front Desk Agent where you can contribute to creating a positive experience for our patients and their families while developing your professional skills in a supportive environment!
Job Type: Full-time
Pay: $18.00 – $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Paid time off
- Professional development assistance
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Grass Lake, MI 49240 (Required)
Work Location: In person
Title: Front Desk Receptionist
Company: Grass Lake Pediatric Dentistry
Location: Grass Lake, MI
