Overview
Front Desk Receptionist (part-time/on-call) Jobs in Orlando at XYMOGEN
Front Desk Receptionist (part-time/on-call)
Position Purpose and Objectives
The Front Desk Receptionist (part-time/on-call)serves as the first point of contact for members and guests, delivering exceptional customer service while ensuring smooth daily operations at the front desk. This role is responsible for greeting members, managing check-ins, handling inquiries, and supporting overall gym operations.
This part-time role requires flexibility in scheduling, including the ability to be on-call for emergencies or as needed to support business demands. This part-time position guarantees 5-10 hours a week.
Essential Job Functions
- Greet members and guests in a friendly, professional manner
- Provide information on memberships, services, classes, and promotions
- Take prospective members through a tour of the gym
- Process new memberships, renewals, and cancellations
- Manage member check-ins for classes and/or other facility utilization
- Answer phone calls, emails, in-person inquiries, and member follow-up calls
- Handle point-of-sale transactions, including retail and product upsells
- Assist members with schedule appointments such as personal training sessions or classes
- Address member concerns and escalate issues when necessary
- Maintain cleanliness and organization of the front desk and lobby area
- Capture content for social media purposes
- Enforce gym policies and procedures
- Assist with administrative tasks and data entry as needed
Knowledge, Skills, and Abilities Required
- Strong communication and interpersonal skills
- Basic computer proficiency (POS systems, email, scheduling software)
- Ability to multitask and remain organized in a fast-paced environment
- Friendly, outgoing, and professional demeanor
- Must be flexible with scheduling, including evenings, weekends, holidays, and on-call shifts as needed
Working Conditions
· Fast-paced gym environment with frequent member interaction
· Exposure to noise, music, and high activity levels
· Ability to stand for extended periods
· Occasional lifting of up to 25 pounds (e.g., merchandise, supplies, etc.)
Minimum Qualifications
- High school diploma or equivalent required
- Previous customer service or receptionist experience preferred
Success Factors
- Customer service orientation
- Attention to detail
- Reliability and punctuality
- Problem-solving skills
- Teamwork and collaboration
Position Perks
- Complimentary unlimited group fitness sessions (strength, conditioning, yoga, and Pilates)
- Advance sign-up is required for scheduled classes
- Access to all training spaces, including The Court, training floor, and locker rooms
- Four (4) complimentary InBody scans per year
- Three (3) branded shirts
- 20% off retail purchases
- 20% off personal services
- 45% off XYMOGEN supplements
Pay: $22.09 – $26.60 per hour
Work Location: In person
Title: Front Desk Receptionist (part-time/on-call)
Company: XYMOGEN
Location: Orlando
