Overview
Front Desk Receptionist / Optometric Assistant Jobs in San Carlos, CA at Optometric Center for Family Vision Care and Vision Therapy
Are you looking for a role where the work you do truly makes a difference?
At Family Vision Care & Vision Therapy, we help children and adults overcome significant vision challenges that impact learning, work, sports, and daily life. As a Patient Care Coordinator, you’ll play a vital role in supporting patients and their families throughout their journey. This position is responsible for managing scheduling, program paperwork, and billing processes, serving as a central liaison between patients, therapists, doctors, and administrative staff. You’ll ensure efficient department operations while fostering a positive, collaborative, fun and supportive environment for both patients and team members.
Key Responsibilities
- Answer and manage incoming calls, emails, and inquiries related to patient care.
- Schedule eye exams, consultations, progress checks, and follow-ups in coordination with provider availability.
- Confirm and remind patients of upcoming appointments, monitor attendance, and follow up on missed visits.
- Welcome patients and families with warmth and professionalism, serving as their primary point of contact throughout care.
- Provide patient education, ensuring families understand the appointment process, expectations, and logistics.
- Prepare, distribute, and maintain all paperwork, including consent forms, intake forms, evaluation records, and progress documentation.
- Accurately enter and maintain records in the electronic health record (EHR) system.
- Support technicians and doctors to ensure patients have a smooth and positive experience.
- Collect, process, and post patient payments for various services.
- Submit and track insurance claims as required.
- Reconcile patient accounts, follow up on outstanding balances, and address billing inquiries.
- Collaborate with the accounting team to ensure accurate and compliant financial records.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- Prior experience in healthcare administration, billing, or insurance preferred (willing to train the right candidate).
- Strong organizational skills with accuracy and attention to detail.
- Excellent verbal and written communication; pleasant and professional phone presence.
- Proficiency with EHR systems, scheduling platforms, and Microsoft Office/Google Drive.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Comfortable handling financial discussions with patients.
- Professionalism, integrity, and confidentiality.
- Compassionate, patient-centered approach with empathy for patients of all ages.
- Team-oriented with the ability to collaborate effectively across departments.
- Problem-solving mindset; adaptable and resourceful.
- Positive and upbeat attitude with a commitment to excellent service.
- Be part of a mission-driven specialty practice making a real difference in people’s lives.
- Work in a supportive, team-based culture where your contributions are valued.
- See firsthand the remarkable progress patients achieve through our specialty services (myopia management, dry eye treatment and vision therapy).
- 401(k)
- 401(k) matching
- Health insurance
- Health savings account
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Profit sharing
- Vision insurance
- High school or equivalent (Preferred)
- Patient care: 1 year (Preferred)
- San Carlos, CA 94070 (Required)
- San Carlos, CA 94070: Relocate before starting work (Required)
In person
Job Type: Full-time
Pay: $20.00 – $26.00 per hour
Education:
- High school or equivalent (Required)
Experience:
- Medical, Dental or Optometric receptionist: 1 year (Preferred)
Work Location: In person
Title: Front Desk Receptionist / Optometric Assistant
Company: Optometric Center for Family Vision Care and Vision Therapy
Location: San Carlos, CA
