Overview
Front Desk Receptionist/Medical Assistant Jobs in Surprise at Healthful Healthcare
Front Desk Receptionist / Medical AssistantJob Overview
Healthful Healthcare is a growing, patient-focused primary care practice seeking a friendly, dependable, and organized Front Desk Receptionist to join our team. We are looking for someone who enjoys helping people, thrives in a fast-paced medical office, and takes pride in providing exceptional customer service.
We prefer applicants who are Certified or Registered Medical Assistants (MA/CMA/RMA), but certification is not required for the right candidate. Previous experience working in a medical office is also preferred, but we are willing to train a motivated individual with a positive attitude and strong work ethic.
Our goal is to create an outstanding patient experience from the moment a patient walks through our doors. If you are compassionate, detail-oriented, and enjoy working as part of a team, we would love to meet you.
Responsibilities
- Welcome patients with a friendly, professional attitude.
- Check patients in and out efficiently while providing exceptional customer service.
- Answer multi-line phone systems and assist patients with scheduling, questions, and requests.
- Schedule, reschedule, and confirm patient appointments.
- Verify insurance eligibility and obtain any necessary authorizations.
- Collect copays, balances, and process patient payments.
- Maintain accurate patient demographics and electronic medical records using eClinicalWorks (eCW).
- Scan, upload, and organize medical records and patient documents.
- Communicate effectively with providers, medical assistants, pharmacies, specialists, and insurance companies.
- Assist with maintaining an organized and efficient front office.
- Help ensure HIPAA compliance and protect patient confidentiality.
- Cross-train to assist with basic clinical duties when needed (preferred but not required).
Preferred Qualifications
- Medical Assistant (CMA/RMA) certification preferred, but not required.
- Previous experience in a medical office or healthcare setting preferred.
- Experience with eClinicalWorks is a plus.
- Knowledge of insurance verification, Medicare, and commercial insurance plans is preferred.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multitask in a busy office.
- Professional appearance and positive attitude.
- Ability to work independently while also functioning as part of a team.
- Strong computer skills and attention to detail.
- Bilingual (English/Spanish) is a plus, but not required.
What We’re Looking For
The ideal candidate is someone who:
- Genuinely enjoys helping patients.
- Is dependable and arrives on time.
- Learns quickly and adapts to new situations.
- Remains calm and professional during busy periods.
- Takes initiative without needing constant supervision.
- Communicates respectfully with patients and coworkers.
- Is committed to providing outstanding patient care and customer service.
Benefits
- Competitive pay based on experience
- Paid training
- Paid time off
- Opportunities for growth and advancement
- Supportive, team-oriented work environment
- Monday–Friday schedule with every other Friday off (no weekends)
If you are looking for a long-term opportunity where you can make a positive impact on patients’ lives while working with a supportive team, we encourage you to apply.
Pay: $18.00 – $22.00 per hour
Work Location: In person
Title: Front Desk Receptionist/Medical Assistant
Company: Healthful Healthcare
Location: Surprise
