Overview
Front Desk Receptionist – Lead Jobs in Olympia at Whole Health Naturopathy
Job Title: Front Desk Receptionist – Lead
Location: Olympia, WA
Company: Whole Health Naturopathy
About Us: At Whole Health Naturopathy, we are dedicated to providing holistic and personalized healthcare to our patients. Our team of professionals is committed to fostering a welcoming and healing environment. We are currently seeking a positive and energetic Receptionist to join our team and contribute to creating a positive experience for our patients and staff.
Job Summary: We are looking for a full-time Lead Front Desk Receptionist who can act as front desk receptionist in a lead position to oversee front end operations efficiently and warmly. The ideal candidate will have excellent multitasking abilities, proficiency in Electronic Medical Records (EMR), QuickBooks, experience and understanding of medical insurance and terminology. Your role will be pivotal in ensuring smooth administrative operations, providing excellent customer service, and supporting our naturopathic practice. The Lead Front Desk Receptionist will work closely with the entire team and our Clinical Administrator to ensure smooth office operations.
Key Responsibilities:
- Manage all front end duties, such as but not limited to, scheduling appointments, EMR correspondence, email correspondence, filing, faxing, scanning
- Greet and welcome patients in a friendly and professional manner
- Answer and manage incoming calls, schedule appointments, and direct calls to appropriate staff
- Maintain and update patient records and communication using EMR software
- Medical records requests
- Verify insurance information and assist patients with insurance-related queries
- Sell nutritional supplements prescribed by the Naturopathic Doctors on staff
- Use Quickbooks to manage sales of supplement and products sold at the office
- Prepare herbal teas and tinctures as formulated by the doctors
- Coordinate with medical staff to ensure smooth patient flow and clinic operations
- Manage office supplies and maintain a clean and organized reception area
- Be the point person in-office for patient/customer complaints and communicate with Clinic Admin during these situations
Qualifications:
- High school diploma or equivalent; additional certification in medical office management or assisting is a plus
- Proven experience as a medical receptionist
- Past leadership or person in charge/shift manager experience, or equivalent
- Proficient in EMR systems (Athena is a plus) and QuickBooks
- Familiarity with medical insurance processes and medical terminology
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Ability to maintain a positive attitude and provide excellent customer service
- Have a positive, team-driven mentality
- Knowledge of nutritional supplements and herbal preparations is an advantage
- Dependable, punctual, and committed to the role
- Must be able to work full-time business hours
Benefits:
- Competitive salary with room to grow
- Health and wellness benefits
- Employee discounts
- Matched 401k
- Opportunities for professional development
- A supportive and positive work environment
Hours:
Hours will likely be:
Monday – Thursday 8:30am to 5:00pm
Friday either 8:30am to 12:30pm – or – 12:30pm to 3:30pm
How to Apply: Interested candidates are invited apply through Indeed. PLEASE SUBMIT A COVER LETTER detailing your relevant experience and why they would be a great fit for our clinic.
Application Deadline: Hiring Immediately
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Employee mentoring program
- Health insurance
- Paid orientation
- Paid sick time
- Paid time off
Application Question(s):
- Do the hours listed in the job description work for you?
Monday – Thursday 8:30am to 5:00pm and Fridays either 8:30am to 12:30pm – or – 12:30pm to 3:30pm
Shift availability:
- Day Shift (Preferred)
Work Location: In person
Title: Front Desk Receptionist – Lead
Company: Whole Health Naturopathy
Location: Olympia
