Front Desk Receptionist

Job Description:

Our Front Desk Receptionist is the first point of contact for visitors, clients, and customers, providing both administrative and customer service support in various internal departments.

Responsibilities:

• Greeting and Welcoming Guests: Greet visitors, clients, and customers promptly and professionally, creating a positive first impression
• Directing Visitors: Guide guests to the correct department, employee, or office location
• Phone Handling: Answer, screen, and forward incoming calls; provide basic information or escalate issues to the appropriate person
• Administrative Support: Maintain office tidiness, restock supplies, update calendars, schedule meetings, and manage appointment systems
• Customer Service: Provide accurate information, assist with inquiries, and resolve minor issues; escalate complex matters when needed
• Security and Access Control: Enforce safety procedures, monitor logbooks
• Clerical Tasks: Perform filing, photocopying, faxing, scanning, and other office support duties
• Special Requests: Accommodate guest or customer requests within policy and resource limits

Requirements/Qualifications:

• Education: Typically a high school diploma or GED; some employers prefer an associate’s degree in business, administration, or related fields
• Skills: Strong communication, active listening, interpersonal skills, computer proficiency (Microsoft Office, phone systems, scanners/copiers), and ability to work under pressure
• Experience: Prior customer service or administrative experience is preferred

• Education

  High School Diploma/GED

• Experience

  Entry Level (0-2 years)

Benefits/Perks:

• Medical
• Dental
• Vision
• Life Insurance

Location:

Clinton, IA