Overview
Front Desk Receptionist Jobs in Orlando at Holiday Inn Express and Suites
Front Desk Agent – Holiday Inn Express & Suites Orlando International Drive, FL
Job Title: Front Desk Agent
Location: Holiday Inn Express & Suites, 7276 International Drive, Orlando, FL 32819
Employment Type: Full-Time
Job Summary :
Holiday Inn Express & Suites Orlando International Drive is seeking a friendly, professional, and customer-focused Front Desk Agent to join our team. The Front Desk Agent is responsible for providing exceptional guest service, ensuring smooth check-in and check-out experiences, and creating a welcoming atmosphere for all guests.
Essential Duties and Responsibilities
- Greet guests in a friendly and professional manner.
- Process guest check-ins and check-outs accurately and efficiently.
- Handle room reservations, modifications, and cancellations.
- Answer phone calls and respond to guest inquiries.
- Resolve guest concerns and complaints promptly and professionally.
- Maintain accurate guest records and payment information.
- Process cash, credit card, and other payment transactions.
- Communicate effectively with housekeeping and maintenance departments.
- Provide information regarding hotel services, amenities, and local attractions.
- Follow all IHG brand standards and hotel policies.
- Assist with daily front desk operations and administrative tasks.
Qualifications
- High school diploma or equivalent preferred.
- Previous hotel front desk experience preferred.
- Experience with IHG hotels and hotel management systems is a plus.
- Excellent communication and customer service skills.
- Ability to work flexible schedules, including weekends and holidays.
- Strong organizational and multitasking abilities.
- Basic computer skills required.
Benefits
- Competitive pay
- Paid time off (for eligible employees)
- Hotel employee discounts
- Opportunities for growth and advancement
- Supportive team environment
Physical Requirements
- Ability to stand for extended periods.
- Ability to lift up to 25 pounds occasionally.
- Ability to perform tasks requiring walking, bending, and reaching.
Holiday Inn Express & Suites Orlando International Drive is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds.
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Work Location: In person
Title: Front Desk Receptionist
Company: Holiday Inn Express and Suites
Location: Orlando
