Overview
Front Desk Receptionist Jobs in Austin at East Side Pet Ranch
About Us
East Side Pet Ranch is Austin’s all-inclusive pet care destination, offering daycare, boarding, grooming, future training, and veterinary support services. We are committed to providing exceptional care and creating a positive experience for both pets and their families.
Position Overview
Join our team as a Front Desk Client Care Specialist and become an essential part of creating outstanding experiences for our clients and their pets. This fast-paced position is ideal for organized, dependable individuals who enjoy helping people, multitasking, and working alongside a team that is passionate about animal care.
As the first point of contact for many clients, you will help ensure every guest receives friendly, professional service while supporting the daily operations of our daycare, boarding, and grooming departments.
Responsibilities
- Welcome clients and pets with professionalism and enthusiasm.
- Answer phones, emails, text messages, and online inquiries.
- Schedule daycare, boarding, grooming, and evaluation appointments.
- Review vaccine records and maintain accurate client and pet information.
- Process payments and manage client accounts.
- Assist clients with questions regarding services, policies, and recommendations.
- Coordinate with kennel and grooming staff to ensure smooth daily operations.
- Maintain a clean, organized, and welcoming lobby environment.
- Monitor reservations, occupancy, and daily schedules.
- Assist with administrative tasks and special projects as needed.
- Provide exceptional customer service and help build lasting relationships with clients and their pets.
Qualifications
- Previous customer service experience is required.
- Experience in veterinary medicine, grooming, daycare, boarding, or other pet care environments is a plus.
- Strong communication and interpersonal skills.
- Excellent organization and multitasking abilities.
- Comfortable learning and navigating computer software systems.
- Ability to remain calm and professional in a fast-paced environment.
- Reliable attendance and dependable transportation.
- Weekend and holiday availability is required.
What We’re Looking For
We’re looking for someone who is friendly, dependable, detail-oriented, and passionate about providing exceptional service. Successful candidates are team players who enjoy helping people, solving problems, and ensuring pets and their families have an outstanding experience from check-in to check-out.
Benefits
- Employee discounts on daycare, boarding, and grooming services
- Opportunities for growth and advancement
- Supportive and team-oriented culture
- A fast-paced environment where no two days are the same
- The opportunity to make a meaningful impact in the lives of pets and their families
If you love animals, enjoy helping people, and thrive in a busy environment, we’d love to have you join our pack!
Pay: $12.00 – $16.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
Experience:
- Kennel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Austin, TX 78724 (Required)
Work Location: In person
Title: Front Desk Receptionist
Company: East Side Pet Ranch
Location: Austin
