Overview
Front Desk Receptionist Jobs in North Pole, AK at Hotel North Pole
Schedule: 7am-3pm and 9am-5pm. Thursday through Monday. (Weekend shifts)
Job Description:
We are seeking a friendly and reliable individual to join our hotel family as a Front Desk/Laundry Attendant. This position plays a key role in creating a welcoming experience for our guests and supporting overall hotel operations. The ideal candidate will have strong customer service skills, be comfortable using technology, and be detail-oriented.
Responsibilities:
- Greet guests with warmth and professionalism upon arrival, creating a positive first impression.
- Efficiently manage the check-in and check-out process, including handling reservations, payments, and room assignments.
- Answer phone calls and respond to guest inquiries using the hotel’s phone and reservation systems.
- Provide information about hotel amenities, services, and local attractions.
- Maintain accurate records of guest interactions and transactions in the hotel software system.
- Handle hotel and guest laundry, ensuring items are folded and presented according to hotel standards.
- Collaborate with other departments to accommodate guest needs and ensure their satisfaction.
- Deliver personalized guest service tailored to individual preferences.
Requirements:
- Comfortable using technology
- Strong communication and interpersonal skills
- Ability to multitask and work independently
- Attention to detail, particularly for laundry folding and presentation
- Must be 18 years old or older.
- Must be available for weekend days
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
Application Question(s):
- Are you available to work Saturday and Sundays 7am-3pm?
Work Location: In person
Title: Front Desk Receptionist
Company: Hotel North Pole
Location: North Pole, AK
