Overview
Front Desk / Patient Experience Coordinator Jobs in Salisbury at Peninsula Plastic Surgery
Position Summary
The Front Desk / Patient Experience Coordinator serves as the first point of contact for Peninsula Plastic Surgery at our Berlin, MD location. This role is cross-trained to support both Peninsula Plastic Surgery at all locations and cross-trained to provide support for Renaissance Med Spa. This role is responsible for delivering exceptional customer service, managing patient flow, scheduling appointments, collecting payments, and ensuring an outstanding patient experience from check-in through check-out.
Education & Experience
- High school diploma or equivalent required.
- Minimum of two years of experience in a medical office, plastic surgery, dermatology, or med spa setting preferred.
Essential Skills
- Exceptional customer service and communication skills.
- Strong organizational and multitasking abilities.
- Detail-oriented with the ability to work efficiently in a fast-paced environment.
- Professional, compassionate, and team-oriented mindset.
- Ability to quickly learn and retain new systems and processes.
Key Responsibilities
- Greet and check in patients in a warm, professional manner and maintain a positive patient experience.
- Verify patient demographics, insurance information, identification, referrals, authorizations, and required paperwork.
- Collect copays, balances, and other payments while accurately documenting transactions.
- Schedule and coordinate appointments such as pre-operative visits, cosmetic procedures, follow-up care, and in-office procedures according to practice guidelines.
- Answer phones, manage messages, confirm appointments, and maintain recall and no-show processes.
- Monitor provider schedules, help optimize appointment flow, and communicate delays to patients and staff.
- Complete insurance eligibility checks and maintain accurate patient records within Nextech.
- Support both Peninsula Plastic Surgery and Renaissance Med Spa locations and assist other team members as needed.
- Perform additional duties as assigned to ensure efficient office operations and exceptional patient care.
Why Join Our Team?
At Peninsula Plastic Surgery and Renaissance Med Spa, we pride ourselves on providing a supportive, patient-centered environment where team members are valued and encouraged to grow. Employees have the unique opportunity to be cross-trained in both plastic surgery and medical aesthetics, expanding their skills while working alongside experienced providers and a collaborative team dedicated to excellence in patient care…..and we of course have the best patients on the Shore!
Pay: $19.00 – $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- medical office : 2 years (Preferred)
Work Location: In person
Title: Front Desk / Patient Experience Coordinator
Company: Peninsula Plastic Surgery
Location: Salisbury
