Overview
Front Desk Officer Jobs in Cleveland, OH at Seeds of Literacy
The Front Desk Officer (FDO) welcomes and graciously greets and directs all stakeholders. This includes notifying appropriate staff members of arrivals. The FDO provides program information to prospective tutors and students. The Front Desk Officer maintains telecommunication systems.
Organization Overview
Since 1997, Seeds of Literacy (Seeds) has provided personalized education that empowers adults to thrive in our community. Our innovative, non-traditional classroom relies on individualized curricula, one-to-one tutoring, and flexible scheduling to help students who did not succeed in traditional school settings. We offer one-to-one tutoring in basic education and GED preparation to more than 1,500 adult students every year. Our instruction model includes over 500 highly-trained volunteer tutors who work one-to-one with students in our physical classrooms and online in our Virtual Classroom.
Qualifications:
- Associates Degree required, Bachelor preferred
- Excellent working knowledge of Microsoft Office (Excel and Word)
- Extreme attention to detail for flawless data-entry
- Strong interpersonal skills – ability to calm anxious callers by instilling confidence
- Ability to manage time and multi-task effectively
- Ability to maintain confidential of sensitive information
A person most likely to be successful in this position is:
● An empathetic and energetic person who is excited to help others achieve their goals.
● Someone who is able to work with people of different backgrounds and abilities.
● A person who is comfortable and/or has experience working with diverse groups.
● A creative and curious person who can help maintain and organize the site
● Someone who can communicate effectively with a non-judgmental approach and style.
● A team player who is willing to dive in and assist with other related tasks.
● A person who is highly motivated, understands their role, and can jump right in.
Some Job Functions:
Provide technical support and guidance to callers
(Onto Zoom for Virtual Classroom)
- calmly walk the caller through the process
- assist with troubleshooting
- transfer calls to the Zoom room when video is unavailable
Provide administrative support
- conduct timely data entry into various databases (LACES, Excel, Google Sheets)
- ensure accuracy of data
- maintain inventory of office and program supplies
- assist with directing on-site volunteers
- may be involved in implementation of special events or department-specific projects and seasonal program changes
- other duties as assigned based on need
What Seeds of Literacy has to Offer:
· A meaningful mission creating real change and brighter futures for students and their families.
· An engaged, enthusiastic 30-member board of directors committed to engaging their networks and supporting the organization’s advancement.
· A small (but mighty!) team of professionals who love what they do and bring empathy, energy, and humor to Seeds’ classrooms.
· A clear organizational mission, vision, and direction for the future.
· An environment of collaboration, commitment, and enthusiasm for helping Seeds’ students accomplish their goals.
Hours
Monday through Friday
8:30 am – 5:00 pm
Salary
$37,000 – $40,000
Location:
Seeds West: 3104 W 25th Street, Cleveland, Ohio 44109
Job Type: Full-time
Pay: $37,000.00 – $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Officer
Company: Seeds of Literacy
Location: Cleveland, OH
