Overview
Front Desk Medical Receptionist Jobs in Palos Park at Sleep Center
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Greets patients, vendors, pharmaceutical reps and other visitors to our practice.
- Checks in all patients for appointments, ensuring all demographic and insurance informtion is correct in the medical record.
- Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times.
- Obtains registration information from patient for input into Epic.
- Verifies and/or updates demographic and health plan information.
- Checks patients in and out of clinic.
- Provides patients with information regarding payment obligations, HIPAA Notice of Privacy practices, clinic policies, and collects all required forms and signatures.
- Schedules appointments in Epic according to Practice protocol.
- Conveys schedule changes to appropriate staff.
- Reviews next day’s schedules and as directed, prints out physician schedules in advance of visits.
- Collects copays, cash or check payments ensuring patients receive receipts.
- Balances daily cash and collections.
- Answers multiple lines, screens calls, takes accurate and detailed messages for all calls including telephone encounters, directs calls to appropriate support staff.
- Schedules patient appointments in Epic.
- Performs all other duties/responsibilities as assigned.
- Dependability, punctuality, dedication and a hard-working attitude are a must.
KNOWLEDGE SKILLS AND ABILITIES:
- Have the ability to communicate effectively and assertively while demonstrating compassion and empathy for the patient’s individual situations.
- Previous medical practice experience preferred.
- EPIC knowledge preferred.
EDUCATION:
High school diploma or GED
EXPERIENCE:
- Service Orientation: Capable of providing excellent service to customers, friendly and approachable demeanor, resolving customer complaints, and understanding customer service principles.
- Organization: Able to provide order and structure to daily processes and work environment.
- Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality.
- Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail.
- Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving.
- Team Work: Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises.
- Computer Proficiency: Ability to learn and become proficient in EPIC software as well as have basic knowledge of Microsoft applications.
Full Time
Pay: $18.00/hr and up depending on experience.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Title: Front Desk Medical Receptionist
Company: Sleep Center
Location: Palos Park
