Overview
Front Desk/Medical Assistant Jobs in Falls Church, VA at Oulmas Paris Aesthetics
Job Overview
We’re seeking a dynamic and personable Front Desk/Medical Assistant to join our team. This vital role combines front desk responsibilities with clinical support, ensuring a seamless, elevated experience for patients and efficient operations within our clinic. The ideal candidate will bring enthusiasm, excellent communication skills, and a strong foundation in customer service or healthcare.
Patient Facing Duties
- Manage daily patient communications, including phone calls and texts
- Greet and check in patients, review patient charts for incomplete forms
- Provide patients with outstanding forms (if any) prior to rooming patient
- Room patients and set up new patients for good faith exam
- Take pre-treatment photos for patient chart (as needed)
- Apply topical numbing cream (as needed)
- Check out patients and prebook future services
- Educate and upsell patients on membership and packages
- Send post care instructions and follow up with patients after first treatment
- Exhibit a high level of warmth, care and professionalism in all interactions
Administrative Responsibilities
- Perform opening activities, preparing the office to receive patients for the day
- Create daily schedule overview to review with providers prior to start of clinic
- Support providers and clinic staff to facilitate smooth patient flow
- Manage and optimize schedule for two service providers
- Update staff throughout the day on patient arrivals, needs or questions
- Review and update card on file for patients with past due memberships
- Maintain waitlist, actively updating, contacting patients for earlier appointments
- Conduct patient outreach efforts (as needed) to build and deepen relationships
- Receive shipments and enter purchase orders into EMR, ship products to patients
- Maintain and prioritize cleanliness and safety of reception area at all times
Requirements
- 2+ years in a customer service or medical office role
- Excellent customer service and attention to detail
- Strong verbal and written communication skills
- Professional, polished appearance and demeanor
- Warm and welcoming personality
Four day work week (open Mon, Tues, Thur, Fri) from 9:30am to 5:30pm, no weekends.
Pay: $18.00 – $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
Title: Front Desk/Medical Assistant
Company: Oulmas Paris Aesthetics
Location: Falls Church, VA
