Overview
Front Desk Manager / Team Lead Jobs in Lutz, FL at Tribe Medical Spa
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Reports To: General Manager
Position Overview
Tribe Med Spa is seeking a motivated, reliable, and organized Front Desk Manager/Receptionist/ Team Lead to oversee daily operations at our Lutz location.
This role is ideal for a self-starter who thrives in an independent environment while maintaining strong communication with remote leadership.
You will be responsible for managing front desk operations, supporting providers and clients, leading in-office processes, and ensuring exceptional customer experiences. While the General Manager provides virtual support and oversight, you will be the primary on-site leader.
Key Responsibilities- Front Desk & Client Experience
- Greet and assist clients in a warm, professional
manner
- Manage scheduling, confirmations, and cancellations
- Process payments, memberships, and packages
- Handle phone calls, texts, and online inquiries
- Maintain accurate client records and documentation
- Resolve client concerns with professionalism
Office & Operations Management
- Open and close the facility according to protocols
- Maintain cleanliness and organization of reception and treatment areas
- Monitor and restock supplies and inventory
- Coordinate with vendors and service providers
- Ensure compliance with spa policies and procedures
- Maintain safety, sanitation, and HIPAA standards
Leadership & Team Support
- Serve as on-site leader during most operating hours
- Support providers and staff with daily needs
- Assist with onboarding and training of new team members
- Reinforce company standards, culture, and expectations
- Report staffing or performance concerns to management
Administrative & Reporting Duties
- Prepare daily and weekly reports (sales, bookings, inventory, issues)
- Track performance metrics and goals
- Communicate updates, challenges, and opportunities to management
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s preferred)
- 2+ years of experience in customer service, medical spa, hospitality, or management
- Strong organizational and time-management skills
- Excellent written and verbal communication
- Ability to work independently and problem-solve
Job Type: Full-time
Pay: From $20.00 per hour
Work Location: In person
Title: Front Desk Manager / Team Lead
Company: Tribe Medical Spa
Location: Lutz, FL
