Overview
FRONT DESK / MAILROOM CLERK Jobs in Brownsville, TX at Pronto Insurance
The Front Desk Clerk / Mail Room Clerk serves as the first point of contact for visitors, customers, and employees while ensuring the efficient operation of the front desk and mailroom. This position is responsible for providing exceptional customer service, managing incoming and outgoing mail, maintaining office organization, supporting document management, and performing clerical duties that contribute to the daily operations of the company.
Job Duties & Responsibilities
- Greet visitors, customers, and vendors in a professional and courteous manner.
- Answer, screen, and direct incoming phone calls using the office telephone and voicemail systems.
- Route messages and inquiries to the appropriate departments promptly and accurately.
- Receive, stamp, sort, scan, log, and distribute incoming mail, packages, and correspondence to the appropriate departments or adjusters.
- Prepare and process all outgoing mail, including regular, certified, overnight, and return receipt mail by accurately weighing, addressing, sorting, coding, and applying postage.
- Maintain accurate records of certified mail, renewal notices, outgoing correspondence, and postage balances.
- Pick up and deliver mail to and from the post office as needed.
- Mail company checks and other correspondence to the appropriate recipients.
- Scan, organize, and maintain electronic and physical filing systems to support the company’s document retention and paperless initiatives.
- Perform clerical duties including filing, copying, typing, data entry, proofreading, and maintaining departmental logs and records.
- Maintain inventory of office supplies and ensure reception, common areas, and the mailroom remain clean, organized, and fully stocked.
- Keep the storage room organized and maintain an orderly work environment.
- Run office errands as assigned.
- Handle confidential customer, employee, and company information with discretion.
- Provide administrative support to various departments and assist with special projects as assigned.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Valid Texas driver’s license with a clean driving record required.
- Proof of current automobile insurance required.
- Bilingual (English/Spanish) preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general computer applications.
Knowledge, Skills & Abilities
- Excellent customer service and interpersonal skills.
- Strong verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Self-motivated with strong analytical and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Ability to maintain confidentiality and exercise sound judgment.
- Dependable, professional, and highly organized.
#PRO123
Pay: From $13.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Experience:
- Front desk: 1 year (Required)
- Maintaining Records: 1 year (Required)
Language:
- Spanish (Required)
Location:
- Brownsville, TX 78520 (Required)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
Title: FRONT DESK / MAILROOM CLERK
Company: Pronto Insurance
Location: Brownsville, TX
