Overview
Front Desk & Insurance Eligibility Specialist Jobs in Fall River, MA at Fall River Vision
Build a Career, Not Just a Job
At Fall River Vision, we believe patients should not only see better—they should feel seen.
We are a growing medical optometry practice looking for a dependable, organized, and detail-oriented team member to join our front desk team. No prior optometry experience is required. We are willing to train the right person.
This is an entry-level healthcare position designed for someone who wants to build a long-term career. We believe in promoting from within and providing rapid advancement opportunities for team members who demonstrate reliability, competency, initiative, and strong performance.
If you are looking for a position where you can learn valuable healthcare and insurance skills, increase your responsibilities, and earn raises based on performance, we encourage you to apply.
Our Culture
We believe people do their best work when they feel supported, respected, and challenged.
At Fall River Vision, we invest heavily in training, coaching, and developing our team members. We are committed to creating a positive, collaborative workplace where employees can learn, grow, and build meaningful careers.
Our environment is supportive and nurturing, but we also maintain high standards. We believe in accountability, professionalism, teamwork, and continuous improvement. We work hard, help one another, and celebrate growth and success.
We are looking for team members who are:
- Reliable and accountable
- Kind and patient-focused
- Eager to learn and grow
- Open to feedback and coaching
- Detail-oriented and organized
- Motivated to take ownership of their work
- Willing to help their teammates succeed
In return, we provide:
- Extensive training and mentorship
- Clear opportunities for advancement
- Performance-based raises
- Increasing responsibility as skills develop
- A supportive team environment
- Meaningful work helping patients improve their quality of life
Please Read Before Applying
Because we are a small healthcare practice, every team member plays an important role in patient care and daily operations.
Please apply only if you can consistently meet the posted schedule and attendance requirements. Reliable attendance and punctuality are essential functions of this position.
Reliable transportation is required.
Schedule
Applicants must be available to work:
- Monday, Wednesday, Friday: 7:45 AM – 4:00 PM
- Tuesday, Thursday: 9:45 AM – 7:00 PM
Responsibilities
Front desk is a critical role that keeps the office organized and serves as the first impression our office. Our front desk team is expected to:
- Answer incoming phone calls professionally and courteously
- Schedule appointments and manage provider schedules
- Verify insurance eligibility and benefits before appointments
- Obtain and track referrals and authorizations
- Collect and upload insurance cards and patient information
- Contact patients regarding missing referrals, insurance information, or paperwork
- Check patients in and out
- Collect copays and patient balances
- Maintain accurate patient records
- Communicate with insurance companies, physician offices, and patients
- Follow office procedures, workflows, and checklists
- Assist with administrative projects and office organization
Career Growth Path
Compensation is based on demonstrated competency, reliability, attendance, initiative, and performance.
Level 1: Front Desk Specialist
Responsibilities include:
- Greeting patients
- Answering phones
- Scheduling appointments
- Confirming appointments
- Collecting copays
- Scanning and uploading documents
- Following office procedures and checklists
- Learning basic vision insurance concepts
- Providing excellent customer service
Success at this level requires:
- Reliable attendance
- Professional communication
- Strong attention to detail
- Positive attitude
- Willingness to learn
Level 2: Front Desk & Insurance Eligibility Specialist
Responsibilities include everything in Level 1, plus:
- Verifying routine insurance eligibility
- Identifying when referrals may be required
- Contacting patients regarding insurance issues
- Explaining routine copays and deductibles
- Reviewing schedules in advance for potential issues
- Filling open appointment slots
- Preparing patient charts
- Processing routine prior authorizations
- Managing most patient interactions independently
Success at this level requires:
- Consistent reliability and attendance
- Strong organizational skills
- Ability to multitask in a busy office
- Ability to follow systems independently
- Strong retention of procedures and workflows
Level 3: Insurance Lead / Office Coordinator
Responsibilities include everything in Levels 1 and 2, plus:
- Complex insurance verification and problem-solving
- Referral and authorization management
- Recall systems and schedule optimization
- Collections and patient account follow-up
- Administrative projects
- Staff support and workflow coordination
- Ensuring providers’ schedules remain productive
- Cross-training in patient care and office operations
- Assisting with patient flow and rooming when needed
Success at this level requires:
- Independent problem-solving
- Ownership of assigned systems and projects
- Strong communication skills
- Leadership and teamwork
- Ability to improve office processes and efficiency
Advancement is based on demonstrated performance and competency—not simply time worked. High-performing employees may advance significantly faster than traditional healthcare career paths.
What We’re Looking For
Required
- Strong attention to detail
- Excellent communication and customer service skills
- Professional and friendly demeanor
- Strong computer skills
- Ability to multitask and stay organized
- Reliable attendance and punctuality
- Ability to follow written procedures and checklists
- Ability to learn quickly and adapt to new responsibilities
- Positive attitude and willingness to be part of a team
Preferred
- Medical office experience
- Insurance verification experience
- Reception or administrative experience
- Customer service experience
- Ability to speak, read, or write Portuguese
- Bilingual candidates are encouraged to apply
Experience is helpful but not required. We are happy to train candidates who demonstrate strong reliability, professionalism, and a willingness to learn.
Benefits
- Meaningful work helping patients improve their vision and quality of life
- 401K with company match
- Paid sick time/holidays/PTO
- Paid training
- Employee discounts on eyewear and services
- Performance-based advancement opportunities
- Supportive and collaborative team environment
- Ongoing mentorship and development
About Fall River Vision
Fall River Vision is a comprehensive medical optometry practice providing routine eye care, medical eye care, dry eye treatment, glaucoma management, diabetic eye care, myopia management, and optical services.
Our mission is simple: helping patients see better and feel seen.
We are committed to providing exceptional patient experiences while building a workplace where team members can learn, grow, and take pride in their work.
To be considered, applicants must complete all Indeed assessments associated with this position. Thank you for your interest!
Pay: $16.00 – $25.00 per hour
Benefits:
- 401(k)
- On-the-job training
- Paid sick time
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Do you speak Portuguese?
- Describe a time you had to learn a new system or process.
- Are you able to work all the hours listed in the post including the required evening hours on Tuesdays and Thursdays untill 7 pm?
- What would make you a good fit for the position?
Ability to Commute:
- Fall River, MA 02720 (Preferred)
Work Location: In person
Title: Front Desk & Insurance Eligibility Specialist
Company: Fall River Vision
Location: Fall River, MA
