Overview
Front Desk & Guest Experience Coordinator Jobs in Princeton at Azobe Medical Practices, LLC
Front Desk & Guest Experience Coordinator
Location: Princeton, NJ Practice: Onumah MD – Dermatology, Hair, Aesthetics, & Wellness
The Vibe: Where Medical Expertise Meets Artistic Precision
Welcome to Onumah MD, Princeton’s award-winning Cosmetic & Laser Center. We are not just a medical practice; we are a destination for transformation. Led by Dr. Neh Onumah and a fully Board-Certified clinical team, we redefine the standard of care through our "Wellness-First" philosophy.
We are looking for the face and voice of our practice.
You are the first person a patient sees when they walk in and the first voice they hear when they call. You set the tone. If you love high-end hospitality, have a passion for skin and wellness, and thrive in a fast-paced, luxury environment, this is your stage.
The Impact You Will Make
As our Front Desk Coordinator, you are the "Director of First Impressions." You are the bridge between our patients and our providers. Your goal isn’t just to schedule appointments; it is to make every patient feel seen, valued, and confident that they have chosen the best practice in New Jersey.
You will master the art of "triage"—understanding the difference between a medical dermatology need and an aesthetic desire—and you will manage the flow of the clinic with grace, ensuring our Board-Certified team can focus on what they do best: patient care.
A Day in the Life (Responsibilities)
- The First Point of Contact: Manage high-volume incoming calls, website inquiries, and emails with warmth and professionalism. You are responsible for converting inquiries into booked consultations.
- Concierge Scheduling: Master our complex schedule across four pillars (Dermatology, Hair, Aesthetics, Wellness). You will optimize provider time while accommodating patient needs.
- The Welcome Experience: Greet every patient by name, ensuring a seamless check-in process including paperwork management and comfort amenities.
- Closing the Loop (Retention): You are the guardian of the patient’s relationship. You will manage proactive follow-up calls to check on post-procedure recovery, re-engage patients who are overdue for maintenance (e.g., Botox/fillers), and ensure no patient "falls through the cracks."
- Financial Confidence: As a fee-for-service practice, you must be comfortable and confident discussing consultation fees, collecting payments, and explaining our financial policies clearly and kindly.
- Product & Service Knowledge: Be able to speak intelligently (high-level) about our services—from Botox and PRP to Medical Weight Loss—to answer basic questions and spark interest in cross-promotion.
- Lobby Management: Ensure the reception area and retail shelves are always pristine, organized, and photo-ready.
You Own This Role If You Have…
- The "Luxury" Touch: You understand that in a high-end practice, service is everything. You are poised, well-groomed, and articulate.
- Emotional Intelligence: You can read a room. You know how to comfort a nervous patient and how to energize an excited one.
- Organization on Autopilot: You can answer a phone, check in a patient, and reply to an email without breaking a sweat. Multitasking is your superpower.
- A "Relationship" Mindset: You remember names and faces. You understand that a quick follow-up text or call is often the difference between a one-time visitor and a loyal patient for life.
- Tech Savviness: Proficient in Microsoft Office and comfortable learning Electronic Medical Records (EMR) and scheduling software quickly.
- Values Alignment: You believe in our "Wellness-First" approach and support an inclusive environment (experience with diverse clientele/skin of color is a plus).
Qualifications
- Experience: 2+ years in a high-touch customer service role (Medical Spa, Dermatology, Plastic Surgery, Luxury Hotel, or High-End Retail preferred).
- Education: Associate’s degree required; Bachelor’s degree preferred.
- Availability: Must be able to work full-time in-person at our Princeton location.
Why You’ll Love It Here (Benefits)
We believe in treating our team as well as we treat our patients.
- Competitive Compensation: Salary range $19 – $25 per hour (Base pay is determined by years of experience in aesthetic/medical administration and sales proficiency).
- Comprehensive Benefits: Medical, Vision, Dental, and Life/Disability Insurance.
- Future Planning: 401(k) matching.
- Wellness & Beauty: Generous merchandise discounts and employee treatments (because you represent the brand!).
- Growth: Opportunity to learn from a Board-Certified team in a growing, award-winning practice.
Pay: $19.00 – $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk & Guest Experience Coordinator
Company: Azobe Medical Practices, LLC
Location: Princeton
