Overview
Front desk flex agent Jobs in Chicago, IL at Crowne Plaza West Loop
Job Posting Information
SUMMARY/PURPOSE
This is a non-sworn position within the Police Department which receives general direction from the Administrative Division. This position responds to all internal and external information requests while adhering to department, local, state, and federal data practices laws and guidelines.
Essential Duties & Responsibilities (other duties may be assigned)
1. Demonstrate expert level knowledge in Minnesota Data Practice Laws and perform analysis especially as it relates to police records, body cameras, dashboard cameras, recording devices, and other data collection devices.
2. Research and analyze law sources such as statutes, ordinances, judicial decisions, legal articles, advisory opinions, and constitutions in order to respond to police data requests.
3. Apply state statutes and federal regulations that guide the review and redaction of information, based on the established internal guidelines; monitor and review how information is categorized and released for all requests.
4. Prioritize and respond to data requests from various entities including the public, other law enforcement agencies, social service agencies, news media, state and local government, and other parties, ensuring released information is in accordance with the Minnesota Government Data Practices Act and properly documented.
5. Gather and coordinate compilation of information, materials, documents, reports, and evidence necessary to respond to court orders, subpoenas, and police data requests.
6. Produce accurate statistics, reports, and presentations to respond to data requests and grant applications. Understand the types of data and comparison data sets needed, executing the extraction of data, ensuring its accuracy, validity and reliability, analyzing results and creating visuals as needed, and then disseminating appropriately to ensure that the values of the police department (fairness, accountability, caring, and transparency) are sustained.
7. Interpret and explain statutes and ordinances to staff and participate in paralegal/legal assistant training.
8. Perform long-term and short-term planning for required administrative program activities to ensure the goals and objectives are achieved.
9. Identify procedures for data review application of relevant regulations and reporting; establish workplace standards and ensure policies, procedures, and regulations are followed.
10. Assist in developing policies, procedures, and programs to provide for the effective operation of the department.
11. Establish and maintain positive working relationship with the supervisor and employees by maintaining two-way communication, producing consistent results, advocating for the team when appropriate, and offering expertise to improve processes, systems, and the organization.
12. Provide prompt, quality customer service to internal and external customers, and exercise patience, respect, and professionalism in all interactions.
13. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
14. Other duties may be assigned.
Minimum Qualifications
Education & Experience Requirements
A. Graduation from an accredited post-secondary program or college/university as a Paralegal or Legal Assistant, plus three (3) years of increasingly responsible full-time paralegal or legal assistant experience; OR a combination of verifiable education and experience equaling six (6) years, which demonstrates experience in paralegal or legal support work.
B. Experience with Minnesota Data Practice Laws preferred.
License Requirements
A. Ability to obtain Criminal Justice Information Systems (CJIS) Certification within six (6) months of appointment and maintain certification thereafter.
Knowledge Requirements
A. Advanced knowledge of applicable laws, codes, and regulations governing the retention and dissemination of law enforcement data.
B. Advanced knowledge of applicable federal, state, and local regulations including Data Practices standards and regulations related to the review of body/dashboard cameras, audio, and video recordings.
C. Advanced knowledge of functions and relationships within the criminal justice system, including courts and law enforcement agencies.
D. Advanced knowledge of the nature of the legal system and areas of legal practice.
E. Knowledge of principles, practices, and operating characteristics of manual and computerized records management and related technology systems used in municipal law enforcement environments.
F. Knowledge of current Minnesota offense code systems and related classification procedures used by the Federal Bureau of Investigation (FBI), and of Uniform Crime Reporting.
G. Knowledge of computer software programs, including spreadsheets, database, word processing, presentations, and data mining software.
H. Ability to gain knowledge of codes, regulations, and procedures relating to the operation of City Government.
I. Knowledge of modern methods of office administration to facilitate efficiencies.
J. Knowledge of problem-solving and conflict-resolution techniques.
K. Knowledge of applicable safety requirements.
L. Knowledge of, or the ability to learn, City policies and procedures.
Skill Requirements
A. Skill in analyzing, understanding, and interpreting complex statutes, evaluating all levels of protected data, recommending and implementing accurate courses of action.
B. Analytical and problem-solving skills.
C. Excellent written, oral, interpersonal, and presentational skills.
D. Skill in the operation of office equipment including, but not limited to, general computer systems, job required software applications, the internet, and modern office equipment.
E. Skill in managing one’s own time.
F. Skill in completing assignments accurately and with attention to detail.
Ability Requirements
A. Ability to assist with legal issues and identify and address risks and liability implications when encountered, working with assigned Attorney and informing management regarding the most complex concerns.
B. Ability to make decisions independently, and track, monitor, and complete assignments with minimal information or under general instructions.
C. Ability to effectively prioritize and execute tasks in a high-pressure environment.
D. Ability to evaluate information and apply best practices that deliver appropriate outcomes.
E. Ability to present ideas in business-friendly and user-friendly language.
F. Ability to create and maintain a positive working environment that welcomes diversity, ensures cooperation, and promotes respect by sharing expertise with team members, fostering safe work practices, and developing trusting work relationships.
G. Ability to communicate and interact effectively with members of the public.
H. Ability to communicate effectively both orally and in writing.
I. Ability to understand and follow instructions.
J. Ability to problem-solve a variety of situations.
K. Ability to set priorities and complete assignments on time.
L. Ability to attend work as scheduled and/or required.
Physical Demands
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.
Work Environment
The work environment involves everyday risks or discomforts requiring normal safety precautions typical of places such as offices, meeting and training rooms, libraries, and residences or commercial vehicles (e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc.). The work area is adequately lighted, heated, and ventilated.
Selection Process Information
Education/Experience Review (100% of scoring process; 70 pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to [email protected].
VETERAN’S PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections
OPEN SELECTIONS
If claiming veteran’s preference, please attach to your application (via file upload) a copy of all documents required for the option that applies to you:
Veteran
1.) “Member Copy 4” DD214 or DD215 indicating an honorable discharge.
Disabled Veteran
1.) “Member Copy 4” DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board’s written decision of a compensation rating of 10% or greater, dated within 12 months.
Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) “Member Copy 4” DD214 or DD215 indicating an honorable discharge;
3.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board’s written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)
Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) “Member Copy 4” DD214 or DD215 indicating an honorable discharge. If Disabled Veteran, also include
4.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board’s written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)
Preference points will be added to Veteran, Spouse of Disabled or Deceased Veteran, or Disabled Veteran’s score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.
PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veteran’s preference, please attach to your application (via file upload) a copy of the documents listed below:
Disabled Veteran
1.) “Member Copy 4” DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board’s written decision of a compensation rating of 50% or greater, dated within 12 months.
Preference points will be awarded to Disabled Veteran’s score one time, on first promotional or internal only selection process after securing City employment, and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.
Please refer to Minnesota Statute 197.455 for additional information about Veteran’s Preference.
Eligible City of Duluth employees earn a competitive salary and benefits package, including:
Vacation, Sick and Personal Leave
Paid Holidays
Medical Plan
Dental Plan
Life Insurance
Flexible Spending Accounts
Retirement Benefits
Deferred Compensation
Training and Advancement Opportunities
Employee Wellness Program
Employee Assistance Program
Benefits are prorated for part-time employees and administered in accordance with the applicable collective bargaining agreement or management compensation plan.
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Title: Front desk flex agent
Company: Crowne Plaza West Loop
Location: Chicago, IL
