Overview
Front Desk Coordinator – Customer Experience Specialist Jobs in New Castle at American Driver Training Academy
Front Desk Coordinator / Customer Experience Specialist
American Driver Training Academy – New Castle, DE
American Driver Training Academy is seeking a high-energy, people-oriented professional to be the FIRST voice and FIRST impression of our company.
We train men and women to start high-paying careers in trucking. Every person who contacts us is taking a major step toward changing their life – and that first interaction matters.
This is NOT a quiet desk job
This is a fast-paced, high-interaction role. You will be:
→ Handling a high volume of inbound and outbound calls
→ Speaking with new leads throughout the day
→ Greeting walk-in customers
→ Managing multiple priorities at once
If you are not naturally upbeat, engaging, and quick on your feet, this role will not be a good fit.
Who You Are
You are someone who:
✅ Brings positive energy into every conversation
✅ Sounds friendly and confident on the phone
✅ Enjoys talking to new people all day
✅ Thrives in a fast-paced environment
✅ Handles pressure without losing professionalism
✅ Is motivated by growth and opportunity
✅ Takes pride in being the first impression of a company
Responsibilities
- Manage high-volume inbound and outbound phone calls
- Greet and assist all onsite guests professionally
- Schedule appointments and maintain calendars
- Support admissions and office operations
- Maintain organized systems and records
- Handle multiple tasks efficiently in a fast-paced environment
Qualifications
- Previous experience in customer service, front desk, or office roles
- Strong verbal communication skills (phone presence is critical)
- Ability to multitask and stay organized under pressure
- Strong attention to detail and follow-through
- Proficient in Microsoft Office and/or Google Workspace
- Typing speed of 60+ WPM
- Strong phone energy and personality REQUIRED
Growth Opportunity
Top performers have the opportunity to advance into admissions, recruiting, or leadership roles.
Compensation & Schedule
- Full-time, Monday through Friday, 7:00 AM – 3:00 PM
- Salary: $38,480 – $50,000 based on experience
After 30 days:
→ Medical, Dental, Vision
→ 401k with 3% match
→ Uniforms provided
Job Type: Full-time
Pay: $18.00 – $24.00 per hour
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Title: Front Desk Coordinator – Customer Experience Specialist
Company: American Driver Training Academy
Location: New Castle
