Overview
Front Desk Coordinator Jobs in Madison, WI at Madison No Fear Dentistry
Company Overview
Madison No Fear Dentistry is dedicated to prioritizing patient care in a non-judgmental environment. Our relationship-based practice fosters positive atmosphere among our team, emphasizing open communication and collaboration to create an exceptional experience for both patients and team members.
Summary
Are you ready to join a private dental practice, where exceptional care and an outstanding work culture are our top priorities?
No Fear Dentistry is seeking a highly skilled Front Desk Coordinator to play a pivotal role in delivering a seamless and compassionate patient experience. We are seeking a dedicated team member with customer / patient services experience. The ideal candidate will have experience in a dental setting and possess a deep understanding of dental insurance verification, treatment plan coordination, and patient communication to ensure a smooth and efficient workflow within the practice. This position requires strong communication skills, attention to detail, and a proactive approach to problem-solving.
Responsibilities
- General Administrative Duties:
- Scheduling
- Patient intake
- Appointment confirmations
- Patient inquiries
- Maintain an organized and efficient office environment while fostering a positive and welcoming atmosphere for patients.
- Any other administrative tasks as needed
- Additional responsibilities to meet the needs of the organization.
- Insurance Verification:
- Verify patient insurance coverage and benefits for both new and existing patients.
- Stay up-to-date with insurance policies, changes, and regulations.
- Patient Financial Assistance: (10%)
- Educate patients on their insurance benefits and out-of-pocket costs, including co-pays, deductibles, and treatment costs.
- Assist patients in understanding financial options such as payment due the day of services, third-party financing, Wellness Program options.
- Dentrix Ascend Software Utilization:
- Utilize Dentrix Ascend software to manage the daily schedule.
- Generate and maintain accurate records for both patient accounts and insurance claims policies.
- Ensure data integrity within the system and assist in troubleshooting any software-related issues.
Qualifications
- 2+ years of experience in customer / patient service. Dental preferred.
- Exceptional communication and interpersonal skills, with the ability to explain scheduling, insurance and financial information to patients in a clear and empathetic manner.
- Ability to efficiently utilize patient communication and scheduling platforms.
- Excellent organizational skills and attention to detail.
- A passion for creating positive patient experiences and supporting a culture of excellence.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving abilities and conflict resolution skills.
- Career minded with a focus on personal and team growth.
If you are passionate about enhancing patient experiences in dentistry and want to be part of a caring team, we invite you to apply today at Madison No Fear Dentistry!
Job Type: Full-time
Pay: $40,000.00 – $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Title: Front Desk Coordinator
Company: Madison No Fear Dentistry
Location: Madison, WI
