Overview
Front Desk Coordinator Jobs in Westerville at Park Dental Ohio
Be the first smile our patients see
At Park Dental, patients regularly mention our front desk team by name in five-star reviews — because the person at the desk sets the tone for the entire visit. We’re a growing, dentist-owned practice with three locations (Hilliard, Westerville, and Plain City) and a simple philosophy: dental care without judgment, anxiety, or hassle. That starts with you.
We’re hiring a Front Desk / Patient Coordinator who can juggle phones, check-ins, and insurance without losing the warmth — someone organized enough to keep a busy schedule full and personable enough that patients feel like regulars from day one.
Why front desk pros choose Park Dental
● You’re the quarterback, and we treat you like one. The front desk is respected here as the engine of the practice
● No corporate call-center scripts — real conversations with real patients from your community
● Variety — insurance, scheduling, treatment coordination, and patient relationships, not just answering phones
● A tight, supportive team led by our experienced doctors
● No weekends
What you’ll do
● Welcome patients in person and by phone with genuine warmth
● Schedule and confirm appointments; keep the doctors’ and hygienists’ schedules full and flowing
● Verify dental insurance benefits and clearly explain coverage to patients
● Present treatment plans and financial arrangements, including our Park Dental Membership plan and Cherry/CareCredit financing options
● Submit and follow up on insurance claims; post payments and reconcile end of day
● Run recall and reactivation outreach to keep patients on track with their care
● Manage patient records in Dentrix Ascend
What we’re looking for
Required:
● Excellent communication skills and a naturally friendly, professional presence
● Strong multitasking and organization — you stay calm when the phone, the door, and the schedule all need you at once
● Comfort discussing money and payment arrangements with tact
● Reliability — the team and the schedule depend on you
Nice to have (not required):
● Dental or medical front office experience
● Dental insurance verification / claims experience
● Experience with Dentrix Ascend or similar practice management software
● Familiarity with CDT codes
Great customer service background but new to dental? Apply — we’ll teach you the dental side.
Benefits
● Paid time off + paid holidays
● 401(k) with company match
● Health insurance
● Complimentary dental care for you AND your immediate family
● Paid CE and paid training events — we invest in your growth
● Uniform allowance
Location & Days
● Westerville: 111 Commerce Park Dr A, Westerville, OH 43082 — Mon, Wed, Thu
This position works Monday, Wednesday, Thursday at our Westerville office.
How to apply
Apply on Indeed with your resume, or email [email protected] with questions. We respond to every qualified applicant within 2 business days.
Park Dental is an equal opportunity employer.
Pay: $20.00 – $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Continuing education credits
- Health insurance
- Opportunities for advancement
- Paid time off
- Professional development assistance
Application Question(s):
- Do you have prior dental or medical front office experience?
- Do you have experience verifying dental insurance and/or submitting claims?
- Are you seeking full-time or part-time?
- Are you comfortable discussing treatment costs and payment arrangements with patients?
Ability to Commute:
- Westerville, OH 43082 (Preferred)
Work Location: In person
Title: Front Desk Coordinator
Company: Park Dental Ohio
Location: Westerville
