Overview
Front Desk/Barista Jobs in Friday Harbor, WA at Snug Harbor Resort and Marina
Job Title: Front Desk Agent / Barista
Location: Snug Harbor Resort and Marina – Friday Harbor, WA
Department: Guest Services
Position Summary
The Front Desk Agent / Barista is a key member of the guest experience team at Snug Harbor Resort and Marina. This dual-role position is responsible for providing exceptional customer service at the front desk, preparing high-quality specialty beverages, assisting guests with reservations and check-ins/check-outs, and managing retail gift shop transactions. This role requires a friendly, professional demeanor, strong multitasking skills, and a passion for hospitality.
Key Responsibilities
Front Desk & Guest Services
- Greet guests warmly and provide exceptional customer service in person and over the phone
- Assist guests with making, modifying, and confirming reservations
- Complete guest check-ins and check-outs accurately and efficiently
- Answer questions about the resort, marina, local attractions, and amenities
- Address guest concerns professionally and resolve issues promptly
- Assist with daily setup and organization of front desk operations
Barista & Café Operations
- Prepare and serve specialty coffee and espresso beverages to Snug Harbor standards
- Operate espresso machines, grinders, and café equipment safely and efficiently
- Maintain cleanliness and organization of the coffee bar and prep areas
- Stock supplies and assist with inventory as needed
Gift Shop & Retail
- Operate point-of-sale systems for retail and café transactions
- Maintain gift shop displays and ensure merchandise is properly stocked
- Assist guests with product selection and purchases
Qualifications & Skills
- Previous experience in customer service, hospitality, retail, or café/barista roles preferred
- Ability to prepare specialty beverages or willingness to learn
- Strong communication and multitasking skills
- Comfortable using computers, reservation systems, and POS systems
- Reliable, punctual, and flexible with scheduling
- Professional appearance and positive attitude
- We provide on the job training
Residency Requirement
- Applicants must currently live locally or be able to relocate to San Juan Island independently
- Snug Harbor Resort and Marina does not provide relocation assistance or housing
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 30 lbs
- Ability to work indoors and occasionally outdoors
Schedule
- Must be available to work weekends, holidays, and varied shifts as needed
Why Work at Snug Harbor Resort and Marina
- Beautiful waterfront work environment
- Supportive and collaborative team
- Opportunity to develop hospitality, guest service, and barista skills
Snug Harbor Resort and Marina is an equal opportunity employer and values diversity in the workplace.
Pay: $19.00 – $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid training
Work Location: In person
Title: Front Desk/Barista
Company: Snug Harbor Resort and Marina
Location: Friday Harbor, WA
