Front Desk Associate

Job Purpose

Serve as the primary point of contact for patients, ensuring a seamless and professional experience from check-in through check-out while supporting scheduling, registration, and administrative processes.

Duties and Responsibilities

Patient Check-In

• Greet patients and verify demographic and insurance information to ensure accurate registration and billing processes
• Collect copayments and outstanding balances in accordance with practice policies
• Apply credits and send TEs to patients with refunds
• Ensure completion of all required forms and documentation prior to the patient visit

Patient Check-Out

• Schedule follow-up appointments and procedures in alignment with provider recommendations
• Provide patients with visit summaries, instructions, and next steps for their care
• Coordinate referrals and additional services as needed
• Complete patient forms (i.e. Return to Work, FMLA)

Scheduling and Access Management

• Answer incoming phone calls, voicemails, text messages, and EMR Portal messages
• Manage provider schedules to optimize appointment availability and reduce gaps
• Confirm appointments and communicate any schedule changes to patients in a timely manner
• Schedule follow-up visits for virtual visit appointments
• Process all walk-ins with Open Access forms
• Register online appointments into the EMR and verify insurance
• Schedule and verify FibroScan procedures
• Manage fatty liver class and participants

Customer Service

• Provide professional, courteous, and patient-centered service at all times
• Address patient concerns or escalate issues appropriately to ensure resolution
• Maintain a welcoming and organized front office environment

Other Duties

Performs other duties as assigned.

Flexible to cross-train in other positions within scope.

Requirements:

Required Qualifications

• High school diploma or equivalent
• Minimum of 1 year of customer service or administrative experience
• Strong communication and interpersonal skills
• Basic computer proficiency

Preferred Qualifications

• Experience in a medical office or healthcare setting
• Knowledge of insurance verification and scheduling processes
• Experience using EMR systems

Additional Information

Ability to multitask, manage high patient volumes, and maintain professionalism in a fast-paced environment.