Overview
Front Desk Associate Jobs in London, OH at Holiday inn Express London OH
Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance
– Answer phone calls and respond to guest inquiries, providing information about the hotel, amenities, and local attractions
– Handle guest requests and complaints promptly and effectively, escalating issues as necessary
– Maintain a clean and organized front desk area
– Assist with administrative tasks such as filing, data entry, and reservation management
– Collaborate with other hotel departments to ensure guest satisfaction
Qualifications:
– Previous experience in hotel management or customer service is preferred
– Knowledge of hospitality industry practices and procedures
– Strong communication skills, both verbal and written
– Proficiency in using front desk software systems and phone systems
– Multilingual abilities are a plus
– Ability to handle cash transactions accurately and responsibly
– Excellent organizational skills with attention to detail
Please note that this position may require working night audit shifts.
We offer competitive pay and benefits packages for our employees.
If you are a highly motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply now to join our team as a Front Desk Agent!
Job Type: Full-time
Pay: $14.00 – $16.00 per hour
Ability to Relocate:
- London, OH 43140: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Associate
Company: Holiday inn Express London OH
Location: London, OH
