Overview
Front Desk and Operations Coordinator Jobs in Carlsbad at Audia Physical Therapy
Front Desk and Operations Coordinator | Physical Therapy Clinic | Part-Time, Path to Full-Time
$21-$26/hr depending on experience | 3 days/week | San Diego, CA
THE OPPORTUNITY
We are not looking for someone to answer phones and file papers. We are looking for the person who walks into a room and makes it run better.
Audia Physical Therapy is a growing neurological physical therapy practice in San Diego. We specialize in helping stroke survivors and people with neurological conditions regain confident movement, and we do it without the red tape of insurance-driven care. Every patient we see gets our full attention, our best thinking, and our genuine commitment to their goals.
As we grow, we need someone to keep the operation tight so our clinicians can stay focused on patient care. This starts as a 3-day-per-week role with a clear path to full-time as the practice grows.
WHAT YOU WILL DO
- Own the front desk: phones, scheduling, and first impressions
- Manage patient scheduling in PT Everywhere (our practice management software)
- Handle patient communication: confirmations, follow-ups, and new patient welcome outreach
- Open and close the clinic per established protocols when applicable
- Keep Dr. Audia organized: email, calendar, project tracking, and priorities
- Maintain the physical clinic: clean, stocked, and patient-ready at all times
- Track key performance indicators and report weekly
- Support marketing and referral outreach as the role grows
- Filming educational videos, social media content, and content for our online balance program – Audia Movement Systems
- Learn and use Go High Level for lead management
THE MUST-HAVES
We do not care as much about your resume as we care about who you are. Here is what this role requires:
- OBSESSIVELY ORGANIZED – You do not just stay organized. You build systems that keep everyone else organized too. A messy inbox or unclear process bothers you until you fix it.
- TECH-FORWARD – You are comfortable with technology and genuinely excited to use AI tools to work smarter. You pick up new software quickly and look for ways to improve how things are done.
- A COMMUNICATOR – Your written and verbal communication is clear, warm, and professional. People feel taken care of when they talk to you. You show up reliably, every time.
- A PEOPLE PERSON – You genuinely love interacting with people. Our patients are going through hard things. Your warmth, professionalism, and empathy matter as much as anything else in this role.
QUALIFICATIONS
Required:
- 1-2 years of experience in an administrative, medical office, or customer-facing role
- Comfortable with Google Workspace and scheduling software
- Reliable transportation (this is an in-person role and punctuality is non-negotiable)
- Excellent written and verbal communication skills
- Willingness to learn and use AI tools on the job
Preferred:
- Experience in a healthcare or physical therapy setting
- Familiarity with practice management software (PT Everywhere and Go High Level is a plus)
- Experience supporting an executive or business owner directly
COMPENSATION AND DETAILS
- Pay: $21-$26/hour depending on experience
- Schedule: 3 days per week, with a clear path to full-time
- Training: Paid from your first hour
- Sick Leave: California paid sick leave per state law
- Holidays: Major holidays off with pay
- Paid Time Off
- Growth: This role is designed to grow with the practice. Full-time, expanded responsibility, and increased pay as we scale.
WHY AUDIA PHYSICAL THERAPY
We are not a corporate clinic. We are a small, focused practice with a clear mission and big goals to match. Our goal is to help 1 million stroke survivors regain confident movement for the life they want back. As well as helping 1 million people worldwide improve their confident balance in their older years.
When you join this team, you are part of that mission. You will be supported with written systems for every part of your role, trained by the owner directly, and given real opportunities to grow. We take our core values seriously: Passionate Dedication, Unimpeachable Character, Creative Problem Solving, Inspiration, and Fun.
Come be part of the movement and help make our vision a reality.
HOW TO APPLY
Submit your resume along with a brief note (3 to 5 sentences) answering the following:
- Why did this role catch your attention?
- Describe one system or process you built or improved, and what happened because of it.
- Which of our core values resonates most with you and why?
The note matters. We read every one. Candidates who skip it will not be considered.
Apply via Indeed or email: [email protected]
Audia Physical Therapy is an equal opportunity employer.
Pay: $21.00 – $26.00 per hour
Benefits:
- Flexible schedule
- Paid time off
- Retirement plan
Work Location: In person
Title: Front Desk and Operations Coordinator
Company: Audia Physical Therapy
Location: Carlsbad
