Overview
Front Desk Agent Jobs in Knoxville, TN at Mainstay Suites -Cedar Bluff
“`Duties“`
– Greet and welcome guests upon arrival
– Check-in and check-out guests efficiently and accurately
– Answer phone calls and respond to guest inquiries
– Assist guests with reservations, room changes, and other requests
– Provide information about hotel facilities, services, and local attractions
– Handle guest complaints and resolve issues in a timely and professional manner
– Maintain a clean and organized front desk area
– Collaborate with other hotel departments to ensure guest satisfaction
– Perform night audit duties as needed
“`Experience“`
– Should have Knowledge of Choice Brands
– Previous experience working at the front desk of a hotel is preferred
– Familiarity with hotel management software and phone systems is a plus
– Strong customer service skills with the ability to handle difficult situations with tact and diplomacy
– Excellent phone etiquette and communication skills, both verbal and written
– Multilingual skills are highly desirable to assist international guests
– Knowledge of guest relations and guest services best practices
We offer competitive pay rates, flexible scheduling options, and opportunities for career growth within our organization. If you are a friendly, detail-oriented individual with a passion for providing exceptional customer service, we would love to hear from you.
Please submit your resume along with a cover letter highlighting your relevant experience to be considered for this position.
Job Type: Full-time
Pay: $11.00 – $13.00 per hour
Work Location: In person
Title: Front Desk Agent
Company: Mainstay Suites -Cedar Bluff
Location: Knoxville, TN
