Overview
Front Desk Agent Jobs in Joliet, IL at Posh Hospitality Group
Posh Hospitality Group is a growing company who listens to our team members and the reason we continue to grow!
We take care of team members with:
- competitive pay, holiday pay, paid time off
- 401k with 5% match
- healthcare, dental, vision
- monthly bonuses, team member events, holiday bonuses, years of service bonuses, annual raises
- hotel discounts ranging 50% to 75% off at over 4,000 hotels throughout the world
JOB DESCRIPTION
Currently seeking a Full Time or Part Time Hotel Front Desk Agent. As a front desk agent you are the first impression of our property! The hospitality industry is fast paced, exciting, career opportunities growth, rewarding and fun!
SHIFT
7am – 3pm or 3pm – 11pm
SUMMARY
Perform duties to accommodate hotel guests, respond to telephone inquiries and make appropriate reservations. Ensure guest satisfaction by following guidelines of the company and department policies and procedures.
DUTIES AND RESPONSIBILITIES
· This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.
· Check guests in and out of hotel rooms.
· Make guest reservations, assign rooms and make keys.
· Answer incoming telephone calls and provide appropriate assistance such as directions.
· Answer incoming calls and distribute throughout property.
· Enter reservations for Hotel accommodations based on availability.
· Verify payments received.
· Check arrivals and departures.
· Run daily reports
· Count cash drawer and balance shift transactions.
· Perform daily cash drops and sign proper drop logs.
· Perform minor clerical work as assigned.
· Fill washers, dryers, sort, wash, dry and fold laundry.
· Assist with preparing breakfast buffet and coffee station.
· Other duties as assigned
EDUCATION and/or EXPERIENCE
High school diploma or equivalent is required along with 6 months to 1 year of customer service experience.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance.
Job Types: Full-time, Part-time
Pay: $15.00 – $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Joliet, IL 60436 (Required)
Ability to Relocate:
- Joliet, IL 60436: Relocate before starting work (Required)
Work Location: In person
Title: Front Desk Agent
Company: Posh Hospitality Group
Location: Joliet, IL
