Overview
Family Intake Specialist (Bilingual English/Spanish) Jobs in Rogers, MN at The Vision Companies
Job Title: Family Intake Specialist (Bilingual English/Spanish)
Job Type: Temp-to-Hire
Schedule: 36.5–40 Hours per Week
Work Setting: In-Person
Location: Rogers, MN
Pay Rate: $18.00–$21.00/hour
Position Overview
The Vision Companies is seeking a compassionate and organized Family Intake Specialist to serve as the first point of contact for individuals and families seeking support services in the Rogers area. This position plays a critical role in creating a welcoming environment, assisting with the intake process, coordinating appointments, managing front desk operations, and providing administrative support.
Fluency in both English and Spanish is required for this position. The ideal candidate will possess strong communication skills, excellent attention to detail, and a passion for helping individuals from diverse backgrounds access the resources and services they need.
Key Responsibilities:
Family Intake & Client Support
- Greet families and individuals upon arrival and assess immediate needs
- Direct clients to the appropriate Family Advocate or program area
- Assist clients with intake forms and required documentation
- Provide information regarding available services and eligibility requirements
- Schedule appointments and support the intake process
- Ensure an orderly flow of clients throughout the facility
Volunteer Coordination
- Train and schedule front desk volunteers
- Provide guidance on client check-in procedures, greeting visitors, answering phones, and clerical support
- Assist with managing volunteer coverage and daily front desk operations
Phone & Communication Support
- Answer incoming calls and provide information regarding programs and services
- Route calls appropriately and respond to general inquiries
- Update phone system messages as needed
Records Management
- Enter and maintain client information accurately within internal software systems
- Ensure confidentiality and compliance with data privacy requirements
- Maintain organized and accurate records
Front Desk & Facility Presentation
- Maintain a welcoming, clean, and organized reception area
- Monitor waiting areas and restrooms to ensure cleanliness and adequate supplies
- Create a positive first impression for all visitors
Resource Distribution & Administrative Support
- Distribute information regarding community resources and available services
- Collaborate with Family Advocates and volunteers to connect clients with appropriate resources
- Provide administrative support to leadership and operations staff as needed
Qualifications:
Required
- Fluent in both English and Spanish (required)
- High school diploma or GED
- Strong interpersonal and communication skills
- Excellent organizational skills and attention to detail
- Ability to maintain confidentiality and professionalism when handling sensitive information
- Computer proficiency, including Microsoft Office Suite
- Ability to interact effectively with individuals from diverse backgrounds
- Valid driver’s license and reliable transportation
Preferred
- Associate degree in Social Services, Human Services, Customer Service, or a related field
- Previous experience in customer service, administrative support, nonprofit, or social service environments
- Knowledge of community resources and social service programs
Core Competencies
- Positive, compassionate, and non-judgmental approach
- Strong communication and interpersonal skills
- Creative problem-solving abilities
- Mission-driven mindset
- Team-oriented with a commitment to serving others
Physical Requirements:
- Frequent standing, walking, sitting, reaching, and use of hands for office tasks
- Ability to effectively communicate in person and over the phone
- Occasional lifting and moving of items up to 10 pounds
- Ability to maintain focus and attention to detail throughout the workday
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
- Valid driver’s license and ability to operate a motor vehicle required
About The Vision Companies:
At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you, ensuring a win-win for both candidates and clients by finding the right fit—not just any fit. Our personalized approach, grounded in core values, means we carefully select opportunities that align with your goals. We support you every step of the way and follow up to ensure satisfaction, treating each person as a valued individual.
Benefits:
- Paid time off and paid holidays
- Health insurance (medical, dental, and vision)
- Term life insurance and short-term disability
- 401(k) retirement plan
- Competitive wages with performance-based pay increases
- Employee referral bonuses
- Exciting giveaways and rewards
- Dedicated recruiter support throughout your placement
#OFFICE1
Title: Family Intake Specialist (Bilingual English/Spanish)
Company: The Vision Companies
Location: Rogers, MN
