Emergency Communications Operator

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To receive and process emergency and non-emergency calls for law enforcement, fire, medical, and other public safety services; gathers essential information, determines the nature and priority of the call, and dispatches appropriate response units in compliance with all applicable guidelines, policies, procedures, and protocols.

This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.

Essential Functions

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities

• Must possess Arkansas Crime Information Center (ACIC)/National Crime Information Center (NCIC) Level 1-Basic Terminal Operator and Level 2-Advanced Operator certifications within one (1) year of employment and maintain certification for the duration of employment in this position.
• Must successfully complete Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) certification programs within established departmental timelines and maintain certifications throughout employment in this position.
• Must maintain performance standards established by departmental policies and accreditation requirements.
• Must comply with all accreditation standards, departmental policies, and operational procedures and participates in accreditation-related activities as required.
• Must be available to work outside of regular business hours to include evenings, nights, weekends, and holidays as required to include twenty-four (24) hour on-call work availability and/or various twelve (12) hour shift assignments and overtime as required.
• Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

Application Requirements

All communication regarding application status will be sent to candidates via text message/email address listed on account. Please ensure the contact information listed in your application is correct. You may check your NeoGov inbox to review all notices sent to the email address associated with your application. Applicants may check application status for any position by logging into their account at or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

SPECIAL ACCOMMODATIONS:
If you have a disability and require reasonable accommodation in the application and / or testing process, you must notify the City of L.R. Employment Services BEFORE the date of your Computerized Skills Assessment testing. This request may be made in person or by telephone (501) 371-4575. FAX (501) 371-4496, TDD (501) 371-4405, or email @[email protected].

Application Requirements:

• Online applications only
• Applicant’s answers to supplemental questions will be used to screen for minimum qualifications electronically, failure to fully answer all supplemental questions may result in failure of the application.
• Applicants will be required to complete an online assessment designed to evaluate job-related knowledge, skills, abilities, and other characteristics. Assessment results will be used to determine eligibility for further consideration in the selection process.
• Applicants must successfully complete a pre-employment medical examination, psychological evaluation, and comprehensive background investigation as a condition of employment.
• Please include a complete work history when completing application. Work history may impact initial salary offer amount for the successful candidate.
• List of qualified applicants will be considered active for up to six (6) months and may be used to fill future openings with same or similar minimum qualifications.
• All communication regarding application status will be sent to candidates via text message/ email address listed on account.
• You may check your NeoGov inbox to review all notices sent to the email address associated with your applications.
• Applicants may check application status for any position by logging into their account or contacting Human Resources at (501) 371-4590 if they are having computer difficulties.

for other leaves and observed holidays.