Overview
Eligibility Advisor – Temporary – VIC Jobs in Laredo, USA at Texas Health and Human Services
Position: Eligibility Advisor I – Temporary – VIC
Overview
Position:
Eligibility Advisor I – Temporary (VIC) in LAREDO, TX. This is a temporary position expected to end on 08/31/2027 with potential transfer to a regular position based on availability, tenure, and performance. The role supports HHSC Access and Eligibility Services (AES) in delivering integrated services to reduce institutionalization and promote self-sufficiency.
Responsibilities
- Interview applicants and recipients in person or by telephone to obtain financial and personal information for determining financial eligibility for public assistance programs.
- Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determinations.
- Process work in accordance with state and federal regulations, established procedures, guidelines, and time frames.
- Perform other duties, as assigned.
Must be able to work overtime as required by management, including weekends when needed, and in a fast-paced, high-stress environment with deadlines.
Knowledge,
Skills And Abilities
(KSAs)
- Use fact-finding techniques to obtain, relate and evaluate information from applicants.
- Read, understand, apply, and explain detailed regulations and policies.
- Perform basic arithmetic functions and manage time efficiently by prioritizing deadlines.
- Establish and maintain effective work relationships; communicate effectively verbally and in writing.
- Follow written and oral directions; operate computers for data entry and basic office software (Microsoft Word, Outlook, Excel).
General knowledge of computers and related technologies; familiarity with Microsoft Teams and soft phone technology may be required.
Qualifications and Education
- Education
:
High School Diploma or GED required. Sixty (60) semester hours or ninety (90) quarter hours from an accredited college or university preferred. - Experience
:
One (1) year of customer service experience with public contact (e.g., retail, call center, clerical, hospitality, banking, etc.). Thirty (30) semester hours or forty-five (45) quarter hours from an accredited college or university may be substituted for one year of experience. Experience in interviewing clients and gathering personal information in-person or by phone is preferred.
Additional Information
- Temporary Employment Agreement required upon hire; transfer to regular status may be possible based on position availability, tenure, and performance.
- The posting may be used to fill positions in other locations within the region.
- Applicants will undergo fingerprint background checks and must not have substantiated fraudulent activity against HHSC or any program it administers.
- Applicants must bring I-9 documentation on first day; HHSC uses E-Verify.
Telework and Work Hours
This position may be eligible for telework in accordance with state and agency policies. Normal hours are Monday–Friday 8:00am–5:00pm; overtime and weekend work may be required as needed.
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Title: Eligibility Advisor – Temporary – VIC
Company: Texas Health and Human Services
Location: Laredo, USA
Category:
