Education Certification Evaluator

THE POSITION

Are you an analytically minded professional eager to start a new chapter in your career? If so, consider joining the Pennsylvania Department of Education (PDE) as an Education Certification Evaluator. This position gives you the opportunity to support the Division of Teacher Certification by reviewing applications, issuing certifications, responding to educator inquiries, and staffing the call center. Apply now to play a critical role in ensuring certification standards are met while providing knowledgeable, customer-focused guidance to applicants and stakeholders!

DESCRIPTION OF WORK

As an Education Certification Evaluator, you will be reviewing educator certification applications and providing assistance to applicants and education partners to ensure compliance with laws, regulations, and required procedures. You will perform the following duties:

• 
  Application Review: Evaluate certification applications, test scores, coursework, and experience for compliance with rules
• 
  Certification Approval: Approve applications, issue certifications, and request missing information when needed
• 
  System Tracking: Monitor pending applications in the Teacher Information Management System and communicate with schools
• 
  Inquiry Support: Respond to daily questions from educators and guide them through the certification process
• 
  Call Center Duties: Staff the Certification Call Center to provide information and assistance to callers
• 
  Website Assistance: Help users navigate PDE systems, report issues, and support problem resolution efforts

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with a 60-minute lunch.
• 
  Telework: You may have the opportunity to work from home (telework) part-time, up to 4 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• 
  Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $45,907.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

• One year of clerical experience with three months experience in direct data entry/retrieval on a computer terminal and six months experience with educational credential certification laws, rules, and regulations; or
• Any equivalent combination of experience and training.

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• 
  Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Learn more about our Total Rewards by watching this short video!

See the total value of your benefits package by exploring our benefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.

• Eligibility rules apply.