Overview
EDC Administrator Jobs in Cape Town, South Africa at Tenacity Financial Services
To perform end-to-end administrative functions across the Collections and Recoveries portfolios, as well as to fulfil a support role for all our external Debt Collections.
Daily Activities
- Query resolution and escalation management according to SLA
- Complete reconciliations and audits with EDC
- Respond to dispute-related queries from External Debt Collectors and Service Providers
- Liaising with other departments where required
- Reconciliation and managing of monthly settlements
- Draft the relevant response e-mail to the enquirer upon resolution of queries
Administration
- Ensure all leave transactions is captured on ESS
- Ensure all overtime is submitted to the Manager timeously
Adherence
- Adhere to all Company Policies and Procedures, i.e., Absence Management, House Rules, and Disciplinary Policy, as set out by the business
Ad-hoc
- Contributes to team effort by accomplishing related results as needed
- To action any other instruction by the Manager from time to time
- Support the development and implementation of new initiatives to enhance and streamline Recoveries operations
Title: EDC Administrator
Company: Tenacity Financial Services
Location: Cape Town, South Africa
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